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Dropbox + Zendesk

Dropbox + Zendesk

Dropbox + Zendesk integrations

Create Zendesk tickets for new Dropbox files in a folder

Stay on top of new files in your Dropbox folder and quickly address related customer queries with this seamless workflow. When a new file is added to a specified Dropbox folder, a ticket will be created in Zendesk to ensure your support team can promptly assist your clients. Enhance your customer experience by streamlining your processes through this efficient and time-saving automation.

  1. When this happens...
    New File in Folder
    New File in Folder
    New File in FolderTriggers when a new file is added to a folder. Make sure the number of files/folders in the watched folder does not exceed 6000.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Dropbox and Zendesk

Discover other triggers and actions you can use with Dropbox and Zendesk

    • Space
    • Folder
      Required
    • Include files in subfolders?
    • Include sharing link?
    Trigger
    Polling
    Try It
    • Space
    • Folder
      Required
    • Include files in subfolders?
    • Include file contents?
    • Include sharing link?
    Trigger
    Polling
    Try It
    • Space
    • Shared Folder
      Required
    • Member Email Addresses
      Required
    • Access Level
      Required
    • Notify Members?
      Required
    Action
    Write
    • Space
    • Title
      Required
    • Destination Folder
      Required
    • Description
    • Deadline
    • Open for Uploads
    Action
    Write
    • Space
    • Folder
      Required
    • File
    • Include files in subfolders?
    • Include file contents?
    • Include sharing link?
    Trigger
    Polling
    Try It
    • Space
    • File
      Required
    • New Location
      Required
    Action
    Write
    • Space
    • File Path
      Required
    • Important Information
    Action
    Write
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About Dropbox
Dropbox lets you store your files online, sync them to all your devices, and share them easily. Get started for free, then upgrade for more space and security features.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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