Dropbox + Zendesk

Save Zendesk tickets as Dropbox text files

Keep detailed records for every ticket with this Zendesk to Dropbox automation. Set it up, and each time a new ticket is created in Zendesk, Zapier will create a new text file with that ticket's data in Dropbox. Easily monitor your tickets and log them into your records when you use this integration.

When this happens...
New Ticket
Triggers when a new ticket is added to a view.
TriggerScheduled
automatically do this!
Create Text File
Creates a brand new text file from plain text content you specify.
ActionWrite

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Supported triggers and actions

What does this mean?

New Group
Triggers when a new group is created.
Trigger
Scheduled
New Organization
Triggers when a new organization is added to Zendesk.
Trigger
Scheduled
Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Trigger
Scheduled
New Action on Ticket
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Trigger
Scheduled
New Ticket
Triggers when a new ticket is added to a view.
Trigger
Scheduled

New User
Triggers when a new user is created.
Trigger
Scheduled
New View
Triggers when a new view is created.
Trigger
Scheduled

Create Organization
Create a new organization.
Action
Write

Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action
Dropbox
Triggers when a new folder is added. Make sure the number of files/folders in the watched folder does not exceed 4000.
Scheduled
Trigger
Dropbox
Triggers when a new file is added to a folder. Make sure the number of files/folders in the watched folder does not exceed 4000.
Scheduled
Trigger
Dropbox
Creates a brand new folder at the path you specify.
Scheduled
Action
Dropbox
Upload an existing file or attachment not bigger than 100 MB.
Scheduled
Action
Dropbox
Moves a file to a new location at the path you specify.
Scheduled
Action
Dropbox
Creates a brand new text file from plain text content you specify.
Scheduled
Action
Dropbox
Adds a new line to an existing text file, or creates a file if it doesn't exist.
Scheduled
Action
Dropbox
Renames a file that you specify.
Scheduled
Action
Dropbox
Creates a shared link for a file.
Scheduled
Action
Dropbox
Finds a folder by name. Make sure the number of files/folders in the watched folder does not exceed 4000.
Scheduled
Action
Dropbox
Search for a specific file by name. Make sure the number of files/folders in the watched folder does not exceed 4000.
Scheduled
Action
Dropbox
Searches for files in a folder that match a search term in the contents or name. Requires a Dropbox Business account.
Scheduled
Action

About Dropbox

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