Dotdigital + LiveChat

Dotdigital + LiveChat integrations

Create or update Dotdigital contacts from new LiveChat chats

Efficiently streamline your customer interactions with this workflow. When a new chat occurs in LiveChat, it instantly creates or updates the contact information in your Dotdigital app. Not only does this automation save time, it also ensures your customer profiles are constantly up-to-date, enabling more personalized and effective engagements.

When this happens...
New ChatTriggers when the chat is started.
TriggerInstant
automatically do this!
Create or Update ContactCreates a new contact or updates an existing one. Match on email or mobile number. Optionally add contact to a list, and include data fields.
ActionWrite

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More things you can do with LiveChat and Dotdigital

Discover other triggers and actions you can use with LiveChat and Dotdigital

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
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New Chat
Triggers when the chat is started.
Trigger
Instant
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New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
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- Campaign
  Required
Trigger
Polling
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Contact Created
Triggers when a new contact is created.
Trigger
Polling
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- Suppression Reason
  Required
Trigger
Polling
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- Survey
  Required
Trigger
Polling
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- Match Identifier
  Required
- Email Type
- Optin Type
- List
- Data Fields
Action
Write
- Name
  Required
- Type
  Required
- Visibility
Action
Write
- Segment
  Required
Action
Write
- Campaign Name
  Required
- Email
  Required
- Send Date
Action
Write
- From Address
  Required
- To Address
  Required
- Subject
  Required
- HTML Content
  Required
- Plain Text Content
  Required
- CC Addresses
- BCC Addresses
Action
Write
- Match Identifier
  Required
Action
Write

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
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New Ticket
Triggers when the ticket is created.
Trigger
Instant
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Campaign Activity
Triggers when a campaign has new activity.
Trigger
Polling
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- Campaign
  Required
Trigger
Polling
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Contact Modified
Triggers when a new contact is modified.
Trigger
Polling
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Contact Unsubscribed
Triggers when a contact has unsubscribed.
Trigger
Polling
Try It
- Name
  Required
- Visibility
Action
Write
- Match Identifier
  Required
- Email Type
- Optin Type
- List
- Data Fields
Action
Write
- Match Identifier
  Required
- Program
  Required
Action
Write
- Email Address
  Required
- Resubscribe with resubscription confirmation email
- Preferred Locale
- Redirect URL After Challenge
Action
Write
- Mobile Number
  Required
- Message
  Required
Action
Write
- To
  Required
- Message
  Required
- From
- Link Shortening
- Allow Unicode Characters
Action
Write

About Dotdigital

Dotdigital is a customer experience and data platform (CXDP) that empowers marketers to create highly personalized cross-channel journeys.

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Related categories

Marketing Automation

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About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

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Related categories

Customer Support