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Dialpad + ManageEngine ServiceDesk Plus Cloud

Create requests in ManageEngine ServiceDesk Plus Cloud from Dialpad's updated call states

Efficiently manage incoming calls with this workflow that connects Dialpad and ManageEngine ServiceDesk Plus Cloud. When a call state changes in Dialpad, a new service request will be created in ManageEngine ServiceDesk Plus Cloud, helping your team stay on top of customer issues and providing quicker resolutions. Streamline your call handling process and enhance your customer support with this seamless automation.

Efficiently manage incoming calls with this workflow that connects Dialpad and ManageEngine ServiceDesk Plus Cloud. When a call state changes in Dialpad, a new service request will be created in ManageEngine ServiceDesk Plus Cloud, helping your team stay on top of customer issues and providing quicker resolutions. Streamline your call handling process and enhance your customer support with this seamless automation.

  1. When this happens...
    DialpadDialpad
    Call State Changed

    Triggers when a call state changes.

    TriggerInstant
  2. automatically do this!
    ManageEngine ServiceDesk Plus CloudManageEngine ServiceDesk Plus Cloud
    Create Request

    Creates a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Call StatesRequired

    Trigger
    Instant
    Try It

    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write

    • Service Desk InstanceRequired

    • Name

    • Product

    • State

    • Vendor

    • Site

    • Purchase Cost

    • Asset Tag

    • Location

    Trigger
    Scheduled
    Try It

    • Service Desk InstanceRequired

    • Subject

    • Requester

    • Status

    • Technician (email address)

    • Site

    • Group

    • Priority

    • Urgency

    • Impact

    • Mode

    • Category

    • Sub Category

    • Item

    • Asset

    Trigger
    Scheduled
    Try It

    • SMS directionRequired

    Trigger
    Instant
    Try It
  • Dialpad triggers, actions, and search

    Create and Optionally Assign Contact in Dialpad

    This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.

    Action
    Write

    • Service Desk InstanceRequired

    • Title

    • Requester

    • Site

    • Group

    • Change Owner (email address)

    • Change Type

    • Priority

    • Urgency

    • Impact

    • Change Risk

    • Reasons of Change

    • Category

    • Sub Category

    • Item

    • Asset

    Trigger
    Scheduled
    Try It

    • Service Desk InstanceRequired

    • Trigger ModuleRequired

    • Execute OnRequired

    • Trigger Conditions

    Trigger
    Instant
    Try It
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About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
Learn more

Related categories

  • Phone & SMS
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About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
Learn more

Related categories

Related Zap Templates

  • Create requests in ManageEngine ServiceDesk Plus Cloud for new Dialpad sms messages

Related Zap Templates

 

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