Dialpad + ManageEngine ServiceDesk Plus Cloud
Dialpad + ManageEngine ServiceDesk Plus Cloud
Dialpad + ManageEngine ServiceDesk Plus Cloud integrations
Create requests in ManageEngine ServiceDesk Plus Cloud from Dialpad's updated call states
Efficiently manage incoming calls with this workflow that connects Dialpad and ManageEngine ServiceDesk Plus Cloud. When a call state changes in Dialpad, a new service request will be created in ManageEngine ServiceDesk Plus Cloud, helping your team stay on top of customer issues and providing quicker resolutions. Streamline your call handling process and enhance your customer support with this seamless automation.
- When this happens...Call State ChangedTriggers when a call state changes.
- automatically do this!Create RequestCreates a new request.
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More things you can do with Dialpad and ManageEngine ServiceDesk Plus Cloud
Discover other triggers and actions you can use with Dialpad and ManageEngine ServiceDesk Plus Cloud
- Call StatesRequired
Try ItTriggerInstant- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling
- SMS directionRequired
Try ItTriggerInstant- Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
ActionWrite - Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Try ItTriggerInstant
About Dialpad
Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
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About ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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