Dialpad + ManageEngine ServiceDesk Plus Cloud
Dialpad + ManageEngine ServiceDesk Plus Cloud
Dialpad + ManageEngine ServiceDesk Plus Cloud integrations
Create requests in ManageEngine ServiceDesk Plus Cloud for new Dialpad sms messages
Create seamless support ticket management by connecting your Dialpad SMS notifications with ManageEngine ServiceDesk Plus Cloud. With this workflow, whenever a new SMS is created in Dialpad, a request is generated in ManageEngine ServiceDesk Plus Cloud, ensuring that your support team stays on top of incoming messages and swiftly responds to customer concerns. Boost efficiency and improve response time by implementing this automation in your support process.
- When this happens...SMS CreatedTriggers when an SMS is created
- automatically do this!Create RequestCreates a new request.
- Free forever for core features
- 14 day trial for premium features & apps
More things you can do with Dialpad and ManageEngine ServiceDesk Plus Cloud
Discover other triggers and actions you can use with Dialpad and ManageEngine ServiceDesk Plus Cloud
- Call StatesRequired
Try ItTriggerInstant- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling
- SMS directionRequired
Try ItTriggerInstant- Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
ActionWrite - Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Try ItTriggerInstant
About Dialpad
Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
Related categories
About ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
Related categories