Deskpro + Microsoft Teams

Deskpro + Microsoft Teams integrations

Send channel messages in Microsoft Teams when new tickets arise in Deskpro

Stay on top of your customer support with this automation that integrates Deskpro and Microsoft Teams. Whenever a new ticket pops up in Deskpro, a channel message is sent on Microsoft Teams, ensuring your customer service team doesn’t miss a beat. Maintain efficient and responsive support by keeping your team notified and ready to tackle incoming cases.

When this happens...
New TicketTriggers when a new ticket is created.
TriggerInstant
automatically do this!
Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
ActionWrite

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More things you can do with Deskpro and Microsoft Teams

Discover other triggers and actions you can use with Deskpro and Microsoft Teams

New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
New Ticket Reply
Triggers when a ticket is answered.
Trigger
Instant
Try It
Ticket Update
Triggers when a ticket is updated.
Trigger
Instant
Try It
- Name
  Required
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Write
- Subject
  Required
- Person
  Required
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Write

- Name
  Required
Action
Search
- Query
  Required
Action
Search

- Email Address
  Required
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Search or write
- Team
  Required
Trigger
Polling
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Polling
Try It
- Team
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team Member
  Required
Action
Write
- Chat
  Required
- Message
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Message Text Format
- Reply Content
  Required
Action
Write
- Team
  Required
- Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Send To
  Required
- Message Text (Optional)
- Card Type
  Required
Action
Write
- Chat
  Required
- Message ID
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
Action
Search
- Chat ID
  Required
- Message ID
  Required
Action
Search
- Team
  Required
- Channel Name
  Required
- Include Archived Channels
Action
Search

New Person
Triggers when a new person is created.
Trigger
Polling
Try It
- Ticket Filter
Trigger
Instant
Try It
- Id
  Required
- Is Note
- Format
- Message
  Required
Action
Write
- Email Address
  Required
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Write
- Id
  Required
- Department
- Subject
- Person
- Status
- Labels
Action
Write
- Email
  Required
Action
Search
- Name
  Required
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Search or write
- Query
  Required
- Subject
  Required
- Person
  Required
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Search or write
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
Try It
New Chat
Triggers when a new chat is created.
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team Member(s)
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Public Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Availability
  Required
- Duration (Minutes)
Action
Write
- Info
- Display Name
- First Name
- Last Name
- Mobile Phone
- Business Phone
- About Me
- Birthday
Action
Write
- Team
  Required
- Channel ID
  Required
Action
Search
- Chat ID
  Required
Action
Search
- Search by
  Required
Action
Search

About Deskpro

Deskpro is a help desk platform for every channel, powered by the AI of your choice — the only solution with enterprise security, compliance, and privacy.

HelpHelp

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn moreLearn moreHelpHelp

Related categories

Microsoft

Team Chat

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Send chat messages in Microsoft Teams for new tickets in Deskpro

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Send chat messages in Microsoft Teams for new tickets in Deskpro