Deskpro

Deskpro Integrations

  • Add new Deskpro tickets to Google Sheets

    Sometimes you and your team need an easily accessible way to share data about your Deskpro account activity. By linking Deskpro to Google Sheets, it allows you to sort, graph and analyze all of your support activity, in a familiar environment.

    How this Deskpro-Google Sheets integration Works

    1. A new ticket is created in Deskpro
    2. Zapier pulls the information from the ticket into a new row on Google Sheets

    Apps involved

    • Deskpro
    • Google Sheets
  • Post new Deskpro tickets to Slack

    Deskpro allows you to manage, track, respond to communications via tickets in your helpdesk. By automatically posting tickets to a specific Slack channel, you can alert your team instantly about incoming tickets. It can also give your non-support team insights to the helpdesk activity.

    How this Deskpro-Slack integration works

    1. A new ticket is created in Deskpro
    2. Zapier posts an update to a specific Slack channel of your choice

    Apps involved

    • Deskpro
    • Slack
  • Add new Deskpro tickets to GitHub as new issues

    Ensuring that you keep the link between your user-facing support and your product or technology teams is imperative. By using the Zapier integration you can maintain speedy responses and fixes to customer issues.

    How this Deskpro-Github integration works

    1. A new ticket is created in Deskpro
    2. Zapier adds the ticket into your GitHub account as a new issue

    Apps involved

    • Deskpro
    • Github
  • Create new contacts in HubSpot from Deskpro Users

    Keeping your list of contacts updated and accurate across different software is key for communication. With the Deskpro to HubSpot integration, when you receive a ticket in Deskpro, Zapier will create or update the contact information in HubSpot. This can allow your sales or marketing team to see interactions that your support team has with customers on the helpdesk, in HubSpot.

    How this Deskpro-HubSpot integration works

    1. A new person is created in Deskpro
    2. Zapier creates a new contact in HubSpot

    Apps involved

    • Deskpro
    • HubSpot
  • Subscribe new Deskpro users to a MailChimp list

    Communication with customers and end-users goes beyond reactive support. By utilizing the Deskpro MailChimp integration, you can subscribe new users to specific mailing lists. This allows you to automatically build up email marketing lists so that you can follow up with and proactively communicate with your end-users.

    How this Deskpro-MailChimp integration works

    1. A new person is created in Deskpro
    2. Zapier subscribes them to the appropriate mailing list on MailChimp

    Apps involved

    • Deskpro
    • MailChimp
  • Create a Deskpro tickets from new Wufoo form entries

    Wufoo allows you to collect information from customers and end-users. These forms can be embedded into web pages, giving attractive online forms. When a form is submitted. By using the Zapier integration, you can manage the customer information collected straight away in your Deskpro helpdesk software.

    How this Wufoo-Deskpro integration works

    1. A customer completes a Wufoo form
    2. Zapier then creates a new ticket in Deskpro with the data from the form

    Apps involved

    • Wufoo
    • Deskpro
  • Convert new Gmail messages to Deskpro tickets

    Do your customers ever send support requests or issues to your Gmail instead of your Deskpro support email address? The Gmail helpdesk integration with Deskpro allows you to create new tickets automatically so that you don’t miss any rogue support requests.

    How this Gmail-Deskpro integration works

    1. A new Gmail message is received
    2. Zapier then creates a new ticket in Deskpro with the data from the email

    Apps involved

    • Gmail
    • Deskpro
  • Log new Deskpro users to a Google Sheet

    Sometimes you and your team need an easily accessible way to share data about your Deskpro account activity, but managing that data manually isn't the best use of time. By linking Deskpro to Google Sheets, it allows you to sort, graph and analyze all of your support activity, in a familiar environment.

    How this Deskpro-Google Sheets integration Works

    1. A new user is created in Deskpro
    2. Zapier logs the information from the ticket into a new row on Google Sheets

    Apps involved

    • Deskpro
    • Google Sheets
  • Add new Deskpro tickets to Trello cards

    If you're using Trello to manage projects, or keep track of bug fixes, this automation can help you move faster. Make it easier to populate Trello with Deskpro ticket information by using this integration. Each time a new ticket is created in Deskpro, a new card will be created and populated in Trello.

    How this Trello-Deskpro integration works:

    1. A new ticket is created in Deskpro
    2. Zapier creates and populates a new card in Trello

    Apps involved

    • Deskpro
    • Trello
  • Create tickets in Deskpro 5 minutes before a Google Calendar event starts

    If you need to assign agents tickets that correspond to events in an individual or shared calendar, this integration will automate that process for you. Five minutes before a Google Calendar event is triggered, a new ticket will be created and populated in Deskpro.

    How this Deskpro-Google Calendar integration works:

    1. A Google Calendar event is triggered five minutes prior to the event start time
    2. Zapier creates and populates a new ticket in Deskpro

    Apps involved

    • Google Calendar
    • Deskpro
  • Subscribe new Deskpro persons to an AWeber list

    Manually exporting and importing data is a thing of the past! This Zapier integration will create a new AWeber subscriber whenever a person is created in Deskpro. Use this automation to automatically copy contact information to your AWeber account. Set up automated campaigns to continue your dialog with users.

    How this Deskpro-AWeber integration works

    1. A new person is created in Deskpro.
    2. Zapier creates a new AWeber subscriber based on the information provided.

    Apps Used

    • Deskpro
    • AWeber
  • Send CM.com SMS for new Deskpro tickets

    When your top customer raises a support ticket, you want to know it right away. Strict SLAs demand immediate action and you want to make sure that important tickets are not just added to the stack. This Zapier integration let you send SMS to yourself, account managers and/or to your customer right after a ticket is added to Deskpro. Your customer will definitely appreciate your close attention.

    How this Deskpro-CM.com integration works

    1. New ticket is added to Deskpro
    2. CM.com sends SMS

    Apps involved

    • Deskpro
    • CM.com

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Deskpro Integration Details

Launched on Zapier November 6, 2017

Zapier combines Triggers (like "New Person") and Actions (like "Create Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Deskpro Triggers, Searches, and Actions are supported by Zapier:

New Person

Triggers when a new person is created.

New Ticket

Triggers when a new ticket is created.

Ticket Update

Triggers when a ticket is updated.

New Ticket Reply

Triggers when a ticket is answered.

New Organization

Triggers when a new organization is created.

Create Ticket

Creates a new ticket.

Create Person

Creates a new person.

Create Organization

Create a new organization.

Add Message to Ticket

Add a new note to an existing ticket.

Update Ticket

Update an existing ticket.

Find Person

Finds an existing contact.

Find Organization

Find an existing organization.

Find Ticket

Finds an existing ticket.

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Deskpro is a web-based helpdesk software with multiple channel support.