CM.com + Deskpro

CM.com + Deskpro integrations

Send CM.com SMS for new Deskpro tickets

When your top customer raises a support ticket, you want to know it right away. Strict SLAs demand immediate action and you want to make sure that important tickets are not just added to the stack. This Zapier integration let you send SMS to yourself, account managers and/or to your customer right after a ticket is added to Deskpro. Your customer will definitely appreciate your close attention.

When this happens...
New TicketTriggers when a new ticket is created.
TriggerInstant
automatically do this!
Send Text (SMS/Push) MessageSends an SMS or Push message to one or multiple people.
ActionWrite

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More things you can do with Deskpro and CM.com

Discover other triggers and actions you can use with Deskpro and CM.com

New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
New Ticket Reply
Triggers when a ticket is answered.
Trigger
Instant
Try It
Ticket Update
Triggers when a ticket is updated.
Trigger
Instant
Try It
- Name
  Required
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Write
- Subject
  Required
- Person
  Required
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Write

- Name
  Required
Action
Search
- Query
  Required
Action
Search

- Email Address
  Required
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Search or write
- Message type
  Required
- From
  Required
- To
  Required
- Body
  Required
- Valid until
- Reference
Action
Write
- Request Type
  Required
- Phone Number
  Required
Action
Search

New Person
Triggers when a new person is created.
Trigger
Polling
Try It
- Ticket Filter
Trigger
Instant
Try It
- Id
  Required
- Is Note
- Format
- Message
  Required
Action
Write
- Email Address
  Required
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Write
- Id
  Required
- Department
- Subject
- Person
- Status
- Labels
Action
Write
- Email
  Required
Action
Search
- Name
  Required
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Search or write
- Query
  Required
- Subject
  Required
- Person
  Required
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Search or write
- From
  Required
- To
  Required
- Text
  Required
Action
Write

About CM.com

CM is a mobile messaging, voice, authentication and payment platform that enables you to engage with your target audience by mobile communication.

HelpHelp

Related categories

Phone & SMS

About Deskpro

Deskpro is a help desk platform for every channel, powered by the AI of your choice — the only solution with enterprise security, compliance, and privacy.

HelpHelp

Related categories

Customer Support