Deskpro + Slack

Post new Deskpro tickets to Slack

Deskpro allows you to manage, track, respond to communications via tickets in your helpdesk. By automatically posting tickets to a specific Slack channel, you can alert your team instantly about incoming tickets. It can also give your non-support team insights to the helpdesk activity.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
New Ticket Reply
Triggers when a ticket is answered.
Trigger
Instant
Try It
Ticket Update
Triggers when a ticket is updated.
Trigger
Instant
Try It
- NameRequired
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Write
- SubjectRequired
- PersonRequired
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Write

- NameRequired
Action
Search
- QueryRequired
Action
Search

- Email AddressRequired
- Password
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Search or write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
- User Name
- Shared
Trigger
Instant
Try It
- Search QueryRequired
- Optimized data
Trigger
Scheduled
Try It
- Channel
- Reaction
- User
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- ChannelRequired
- UsersRequired
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

New Person
Triggers when a new person is created.
Trigger
Scheduled
Try It
- Ticket Filter
Trigger
Instant
Try It
- IdRequired
- Is Note
- Format
- MessageRequired
Action
Write
- Email AddressRequired
- Password
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Write
- IdRequired
- Department
- Subject
- Person
- Status
- Labels
Action

Deskpro + Slack

Post new Deskpro tickets to Slack

Supported triggers and actions

New Organization

New Ticket Reply

Ticket Update

Create Organization

Create Ticket

Find Organization

Find Ticket

Find or Create Person

New Public Message Posted Anywhere

New Message Posted to Channel

New File

New Message From Query

New Reaction Added

New User

Invite User to Channel

Send Direct Message

Send Private Channel Message

Update Profile

API Request (Beta)

Retrieve Thread Messages

Create Private Channel

Edit Message

Find Message

Find User by ID

Find User by Username

New Person

New Ticket

Add Message to Ticket

Create Person

Update Ticket