DeskDirector + Microsoft Teams

DeskDirector + Microsoft Teams integrations

Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector

Stay informed on DeskDirector chat sessions with this handy workflow. Whenever a chat session is established or updated inside the DeskDirector app, it prompts a message to be posted in your designated Microsoft Teams channel. This ensures you never miss an update and fosters efficient communication within your team. Optimize your business operations with this seamless integration.

When this happens...
When a Chat Session Is Created or UpdatedTriggers when a chat is created (chat.session.new) or updated (chat.session.status.changed).
TriggerInstant
automatically do this!
Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with DeskDirector and Microsoft Teams

Discover other triggers and actions you can use with DeskDirector and Microsoft Teams

- Chat Event
  Required
- Description
  Required
Trigger
Instant
Try It
- WorkflowType
  Required
- WorkflowId
  Required
- Description
  Required
Trigger
Instant
Try It
- CompanyId
  Required
- ContactId
- Summary
  Required
- Description
  Required
- BoardId
  Required
- StatusId
  Required
- PriorityId
- SourceId
- InternalNote
Action
Write
- ContactId
  Required
- Note
  Required
- TicketId
  Required
- RequireDismiss
Action
Write
- SessionId
  Required
- Message
  Required
Action
Write

- Search
- Tags
Action
Search
- ContactId
  Required
Action
Search

- MemberId
  Required
Action
Search
- TicketId
  Required
Action
Search
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
Try It
New Chat
Triggers when a new chat is created.
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team Member(s)
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Public Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Availability
  Required
- Duration (Minutes)
Action
Write
- Info
- Display Name
- First Name
- Last Name
- Mobile Phone
- Business Phone
- About Me
- Birthday
Action
Write
- Team
  Required
- Channel ID
  Required
Action
Search
- Chat ID
  Required
Action
Search
- Search by
  Required
Action
Search

- Ticket Event
  Required
- Description
  Required
- BoardId
- StatusId
- Summary
- RequestTypeId
- FormId
- PriorityId
- SourceId
- CompanyId
- TicketTags
- CompanyTags
- ContactTags
- VIP
Trigger
Instant
Try It
- Email
  Required
- FirstName
  Required
- CompanyId
- LastName
- Title
- Phone
Action
Write
- SessionId
  Required
- Contacts
- Members
Action
Write
- MemberId
  Required
- Note
  Required
- TicketId
- RequireDismiss
Action
Write
- TicketId
  Required
- Summary
- BoardId
- StatusId
- PriorityId
- Note
- Internal
Action
Write
- CompanyId
  Required
Action
Search
- CompanyId
- Email
- Search
- Tags
Action
Search
- Search
- Tags
Action
Search
- Team
  Required
Trigger
Polling
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Polling
Try It
- Team
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team Member
  Required
Action
Write
- Chat
  Required
- Message
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Message Text Format
- Reply Content
  Required
Action
Write
- Team
  Required
- Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Send To
  Required
- Message Text (Optional)
- Card Type
  Required
Action
Write
- Chat
  Required
- Message ID
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
Action
Search
- Chat ID
  Required
- Message ID
  Required
Action
Search
- Team
  Required
- Channel Name
  Required
- Include Archived Channels
Action
Search

About DeskDirector

DeskDirector provides top customer success platform for MSPs that provides customizable client and tech portals, centralized communication, smart tickets, automations and more.

HelpHelp

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn moreLearn moreHelpHelp

Related categories

Microsoft

Team Chat

Similar apps

Slack

Team Chat

Chatwork

Team Chat

Rocket.Chat

Team Chat