Put DeskDirector to work with AI and enterprise-grade automation
Automate smarter with DeskDirector and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
- Free tier available
Or pick an app to pair with
Trello
Project Management
ConnectWise Manage
CRM (Customer Relationship Management)
Google Sheets
Google, Spreadsheets
Calendly
Scheduling & Booking
Airtable
Databases
Asana
Project Management
ActiveCampaign
Marketing Automation
AUTORO
Productivity
Trello
Project Management
ConnectWise Manage
CRM (Customer Relationship Management)
Google Sheets
Google, Spreadsheets
Calendly
Scheduling & Booking
Airtable
Databases
Asana
Project Management
Trello
Project Management
ConnectWise Manage
CRM (Customer Relationship Management)
Google Sheets
Google, Spreadsheets
Calendly
Scheduling & Booking
Airtable
Databases
Asana
Project Management
ActiveCampaign
Marketing Automation
AUTORO
Productivity
Join millions worldwide who automate their work using Zapier
Launch your first automated workflow
Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Chat EventRequired
- DescriptionRequired
Try ItTriggerInstant- WorkflowTypeRequired
- WorkflowIdRequired
- DescriptionRequired
Try ItTriggerInstant- CompanyIdRequired
- ContactId
- SummaryRequired
- DescriptionRequired
- BoardIdRequired
- StatusIdRequired
- PriorityId
- SourceId
- InternalNote
ActionWrite- ContactIdRequired
- NoteRequired
- TicketIdRequired
- RequireDismiss
ActionWrite
- Ticket EventRequired
- DescriptionRequired
- BoardId
- StatusId
- Summary
- RequestTypeId
- FormId
- PriorityId
- SourceId
- CompanyId
- TicketTags
- CompanyTags
- ContactTags
- VIP
Try ItTriggerInstant- EmailRequired
- FirstNameRequired
- CompanyId
- LastName
- Title
- Phone
ActionWrite- SessionIdRequired
- Contacts
- Members
ActionWrite- MemberIdRequired
- NoteRequired
- TicketId
- RequireDismiss
ActionWrite
For builders
Let your AI safely access DeskDirector
Go beyond Zap workflows. Install Zapier in your AI to call DeskDirector actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
No code
Install Zapier MCPCall actions in natural language with Zapier MCP
Act in DeskDirector from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Code
Open the SDK docsWork in code with the Zapier SDK
Expose DeskDirector actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a DeskDirector connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "deskdirector", owner: "me" });
await zapier.runAction({
app: 'deskdirector',
action: 'createContact',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.
DeskDirector Help & Support
Common questions
Related categories