Daktela + Gmail

Create tickets in Daktela for new emails in Gmail

Receive an email in your Gmail app and a ticket gets instantly created in Daktela for quick and seamless customer service. This automation provides a connection between your email and customer service platform, ensuring every issue is promptly addressed. Ideal for businesses looking to optimize their customer service response time.

When this happens...
New Email
Triggers when a new email appears in the specified mailbox.
TriggerPolling
automatically do this!
Create Ticket
Creates a ticket.
ActionWrite

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Supported triggers and actions

- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- LabelRequired
- MessageRequired
Action
Write

- Email message to be DeletedRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write

- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- ThreadRequired
- Label(s) to removeRequired
Action
Write
- Search StringRequired
Action
Search
Updated Account
Triggers when an account is updated.
Trigger
Polling
Try It
Updated Campaign Record
Triggers when a campaign record is updated.
Trigger
Polling
Try It
Updated Contact
Triggers when a contact is updated.
Trigger
Polling
Try It
Updated CRM Record
Triggers when a CRM record is updated.
Trigger
Polling
Try It
Updated Ticket
Triggers when a ticket is updated.
Trigger
Polling
Try It
- TitleRequired
- DatabaseRequired
- Sla
- User
- Description
- Name
Action
Write
- Record typeRequired
- User
- Action
- Contact
- Name
Action
Write
- TitleRequired
- CRM record typeRequired
- StageRequired
- User
- Contact
- Account
- Ticket
- Description
- Deleted
- Name
Action
Write
- NumberRequired
- User
- Type
Action
Write
- NumberRequired
- QueueRequired
- TextRequired
- Scheduled time
- Type
- Action
Action
Write
- Ticket titleRequired
- Ticket categoryRequired
- Ticket stageRequired
- Ticket priorityRequired
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
- Name
Action
Write
- ContactRequired
- Full name
- First name
- Last name
- Database
- Account
- User
- Description
Action
Write
- TicketRequired
- Ticket title
- Ticket category
- Ticket stage
- Ticket priority
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
Action
Write
- TitleRequired
Action
Search
- TitleRequired
Action
Search
- TitleRequired
- DatabaseRequired
- Sla
- User
- Description
- Name
Action
Search or write
- Full nameRequired
- First name
- Last nameRequired
- DatabaseRequired
- Account
- User
- Description
- Name
Action
Search or write
- Ticket titleRequired
- Ticket categoryRequired
- Ticket stageRequired
- Ticket priorityRequired
- Ticket contact
- User
- Email
- Parent Ticket
- Followers
- Description
- Deadline
- Reopen
- Name
Action
Search or write

New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Search keywordsRequired
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- MessageRequired
Action
Write
- Recipient Instructions
- To
- Cc
- Bcc
- SubjectRequired
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of labelRequired
Action
Write
- MessageRequired
- Label(s) to removeRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Subject
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write
New Account
Triggers when a new account is created.
Trigger
Polling
Try It
New Campaign Record
Triggers when a new campaign record is created.
Trigger
Polling
Try It
New Contact
Triggers when a new contact is created.
Trigger
Polling
Try It
New CRM Record
Triggers when a new CRM record is created.
Trigger
Polling
Try It
New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It
- TicketRequired
- CommentRequired
Action
Write
- Full nameRequired
- First name
- Last nameRequired
- DatabaseRequired
- Account
- User
- Description
- Name
Action
Write
- Api Docs
- HTTP MethodRequired
- URLRequired
- Auth Token
- Query String Parameters
- Body
Action
Write
- ToRequired
- SubjectRequired
- MessageRequired
- QueueRequired
- Cc
- Bcc
- Type
- Send Mail
- Action
Action
Write
- Users
Action
Write
- AccountRequired
- Title
- Database
- Sla
- User
- Description
Action
Write
- CRM recordRequired
- Title
- CRM record type
- Stage
- User
- Contact
- Account
- Ticket
- Description
- Deleted
Action
Write
- TitleRequired
Action
Search
- TitleRequired
Action
Search
- Full text searchRequired
Action
Search
- TitleRequired
- Record typeRequired
- User
- Action
- Contact
- Name
Action
Search or write
- TitleRequired
- CRM record typeRequired
- StageRequired
- User
- Contact
- Account
- Ticket
- Description
- Deleted
- Name
Action
Search or write

About Daktela

Daktela is a cloud-based contact centre software. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution.

Related categories

Communication

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn more

Daktela + Gmail

Create tickets in Daktela for new emails in Gmail

New Attachment

New Labeled Conversation

New Email

New Starred Email

Add Label to Email

Delete Email

Create Draft Reply

Send Email

Remove Label From Conversation

Find Email

Updated Account

Updated Campaign Record

Updated Contact

Updated CRM Record

Updated Ticket

Create Account

Create Campaign Record

Create CRM Record

Make Call

Send SMS

Create Ticket

Update Contact

Update Ticket

Find Campaign Record

Find CRM Record

Find or Create Account

Find or Create Contact

Find or Create Ticket

New Label

New Labeled Email

New Email Matching Search

New Conversation

Archive Email

Create Draft

Create Label

Remove Label From Email

Reply to Email

Find or Send Email

New Account

New Campaign Record

New Contact

New CRM Record

New Ticket

Add Comment to a Ticket

Create Contact

Custom API Request (Beta)

Send Email

Set Pause

Update Account

Update CRM Record

Find Account

Find Contact

Find Ticket

Find or Create Campaign record

Find or Create CRM record

About Daktela

Related categories

About Gmail

Related categories

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