Connect Case Status and Freshdesk to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
How Zapier works
Zapier makes it easy to integrate Case Status with Freshdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New File Activity" from Case Status.
Add your action
An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.
You’re connected!
Zapier seamlessly connects Case Status and Freshdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New File Activity
Triggers when there is a new file added by a client to any case on your firm.
Try ItTriggerPolling - CaseRequired
- Integration Id
ActionWrite- Readable IDRequired
- Client Phone NumberRequired
- Create New ClientRequired
- Client Email
- Client First Name
- Client Last Name
- Description
- Closed Date
- Case Date
- AttorneyRequired
- Case Type
- Case Status
- Paralegal
- Integration Id
ActionWrite- Case IDRequired
- Integration ID
- Message ContentRequired
ActionWrite
- New Client Communication Activity
Triggers when there is new client communication activity on any case on your firm.
Try ItTriggerPolling - Case IdRequired
- Appointment Integration IdRequired
- Appointment TypeRequired
- Date and TimeRequired
- Appointment TitleRequired
- Provider Type
- Provider Name
- Office Name
- Address/URL
- Description
- Attendees
ActionWrite- Readable IDRequired
- Integration Id
- Create New ClientRequired
- Client Phone Number(s)Required
- Client Email
- Client First Name
- Client Last Name
- Primary AttorneyRequired
- Attorney Email List
- Paralegal Email List
- Closed Date
- Case Date
- Case Type
- Case Status
- Description
ActionWrite- Case IDRequired
- Integration ID
- Status Name
- Stop Zap if Status not FoundRequired
- Stop Zap if Case not FoundRequired
ActionWrite
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023




93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap