Skip to content

Basecamp + Groove

Basecamp + Groove

Basecamp + Groove integrations

Trigger new Basecamp 3 campfire messages when tickets are tagged in Groove

Streamline your customer support process with this efficient workflow. Whenever a ticket is tagged inside the Groove app, a new message is instantly created in your Basecamp 3 workspace. It's a great way to ensure important conversations are continuing in the appropriate channels and everyone on your team stays in the loop. Save time and improve communication with this simple and powerful solution.

When this happens...
Ticket TaggedTriggers when a ticket is tagged.
TriggerInstant
automatically do this!
Create Campfire MessageCreates a Campfire message.
ActionWrite

Start free with email

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Groove and Basecamp

Discover other triggers and actions you can use with Groove and Basecamp

Agent Invited
Triggers when an agent is created.
Trigger
Instant
Try It
- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
Try It
Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
Try It

- Ticket Number
  Required
- Message
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Ticket Number
  Required
Action
Write
New Account
Triggers when a new basecamp account is created.
Trigger
Polling
Try It
- Account
  Required
- Project
  Required
Trigger
Instant
Try It
- Account
  Required
- Project
  Required
- Message_board
Trigger
Instant
Try It
- Account
  Required
Trigger
Polling
Try It
- Account
  Required
- Project
  Required
- Todo_set
- Todo_list
- Completed or Uncompleted?
  Required
Trigger
Instant
Try It
- Account
  Required
- Project
  Required
- Todo_set
- Todo_list
Trigger
Instant
Try It
- Account
  Required
- Project
  Required
- Campfire
  Required
- Content
  Required
Action
Write
- Account
  Required
- Project
  Required
- Subject
  Required
- Content
  Required
Action
Write
- Account
  Required
- Project
  Required
- Person
- Name
- Email_address
- Title
- Company_name
Action
Write
- Account
  Required
- Template
  Required
- Name
  Required
- Description
Action
Write
- Account
  Required
- Project
  Required
- Todo_set
  Required
- Todo_list
  Required
- Name
  Required
- Description
- Assignees
- Notify Assignees
- Due_on
Action
Write
- Account
  Required
- Project
  Required
- Todo_set
  Required
- Name
  Required
- Description
Action
Write
- Account
  Required
- Project
  Required
- Folder
  Required
- Sub_folder
- File
  Required
- Name
- Description
Action
Write
- Account
  Required
- Project
  Required
- To-do Set
  Required
- To-do List
  Required
- Search Query
Action
Search
- Account
  Required
- Search_name
  Required
Action
Search
- Account
  Required
- Project
  Required
- Folder
  Required
- Sub_folder
- Search_name
  Required
- Title
  Required
- Content
  Required
- Status
Action
Search or write
- Account
  Required
- Project
  Required
- Todo_set
  Required
- Search_name
  Required
- Name
  Required
- Description
Action
Search or write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
Try It
Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
Try It
- Ticket Number
  Required
- Agent
  Required
Action
Write
- Body
  Required
- From
  Required
- To
  Required
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket Number
  Required
- State
  Required
Action
Write
- Account
  Required
- Project
  Required
- Types
- Events
Trigger
Instant
Try It
- Account
  Required
- Project
  Required
- Folder
  Required
- Sub_folder
Trigger
Polling
Try It
- Account
  Required
- Project
Trigger
Polling
Try It
- Account
  Required
- Project
  Required
- Schedule
Trigger
Instant
Try It
- Account
  Required
- Project
  Required
- Todo_set
Trigger
Instant
Try It
- Account
  Required
- Project
  Required
- Folder
  Required
- Sub_folder
Trigger
Polling
Try It
- Account
  Required
- Project
  Required
- Folder
  Required
- Sub_folder
- Title
  Required
- Content
  Required
- Status
Action
Write
- Account
  Required
- Project
  Required
- Message_board
  Required
- Message
  Required
- Content
  Required
Action
Write
- Account
  Required
- Name
  Required
- Description
Action
Write
- Account
  Required
- Project
  Required
- Schedule
  Required
- Summary
  Required
- Starts_at
  Required
- Ends_at
  Required
- All_day
- Description
Action
Write
- Account
  Required
- Project
  Required
- Todo
  Required
- Content
  Required
Action
Write
- Account
  Required
- Project
  Required
- To-do Set
  Required
- To-do List
  Required
- To-do
  Required
- Mark To-do as Complete?
- To-Do Title
- Assigned to
- People to Notify When Completed
- Starts_on
- Due_on
- Notes
Action
Write
- Account
  Required
- Project
  Required
- Folder
  Required
- Sub_folder
- Search_name
  Required
Action
Search
- Account
  Required
- Project
- Name or Email to Search
  Required
Action
Search
- Account
  Required
- Project
  Required
- Todo_set
  Required
- Search_name
  Required
Action
Search
- Account
  Required
- Search_name
  Required
- Name
  Required
- Description
Action
Search or write

About Basecamp

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.

Related categories

Project Management

Similar apps

Trello

Project Management

Teamwork

Project Management

Slack

Team Chat

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

Similar apps

Help Scout

Customer Support

Tender Support

Customer Support

SupportBee

Customer Support