Connect Azure DevOps and Intercom to unlock the power of automation

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Set up your first integration

Quickly connect Azure DevOps to Intercom with a Zapier template.

Our most popular template

Create work items in Azure DevOps for new tagged conversations in Intercom
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Intercom + Azure DevOps
Create work items in Azure DevOps for new tickets in Intercom
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Intercom + Azure DevOps
Create work items in Azure DevOps from new conversations in Intercom
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Intercom + Azure DevOps

Create work items in Azure DevOps for new tagged conversations in Intercom

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Intercom + Azure DevOps

Create work items in Azure DevOps for new tickets in Intercom

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Intercom + Azure DevOps

Create work items in Azure DevOps from new conversations in Intercom

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Intercom + Azure DevOps

How Zapier works

Zapier makes it easy to integrate Azure DevOps with Intercom - no code necessary. See how you can get setup in minutes.

Select a trigger from Azure DevOps

A trigger is an event that starts your Zap and runs the workflow. For example, with Azure DevOps, a trigger could be "Completed Build."

A trigger is the event that kicks off your automated workflow.

Setup an action from Intercom

An action is what takes place after the automation is triggered. For example, with Intercom, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Azure DevOps to Intercom

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Azure DevOps to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Azure DevOps + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and Intercom

How do I set up the integration between Azure DevOps and Intercom?

To set up the integration, you need to connect both your Azure DevOps and Intercom accounts through our platform. Once connected, you can choose specific triggers such as 'New Work Item' in Azure DevOps that will result in actions in Intercom like 'Send a Message.'

Can I use the integration to create tasks in Azure DevOps from Intercom messages?

Yes, with our integration, you can set a trigger such as 'New Message' in Intercom, which can automatically create a 'New Work Item' or task in Azure DevOps.

What types of triggers are available for this integration?

Triggers available include actions like 'New Work Item', 'Updated Work Item', or 'Comment Added' in Azure DevOps. In Intercom, triggers might include 'New Conversation', or 'Tag Added to User.'

Are there any limitations on the actions I can automate between Azure DevOps and Intercom?

While most basic actions like creating work items or sending messages are supported, some complex workflows involving multiple conditional branches may have limitations.

How often does data sync between Azure DevOps and Intercom?

Data syncs between the two platforms occur as determined by the specific triggers set up; for instance, every time a defined event happens like a new message received on Intercom or a work item updated on Azure DevOps.

Is it possible to update an existing work item in Azure DevOps from an Intercom conversation?

Yes, you can configure our platform to use an action trigger from an Intercom conversation like comment addition to update specific fields within an existing work item in your Azure DevOps project.

Do I need any coding skills to integrate Azure DevOps with Intercom using your service?

No coding skills are required. Our platform provides a user-friendly interface where you can easily set up triggers and actions without having to write any code.

Connect Azure DevOps and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
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- Project
  Required
- Repository
  Required
- Branch
Trigger
Instant
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- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
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- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write

- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area Path
- Iteration
- Assigned To
- Description
Action
Search or write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Body
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

- Project
  Required
- Path
  Required
Trigger
Instant
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- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area Path
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
- Message body format
Trigger
Instant
Try It
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Email
  Required
- Body
Action
Write
- Contact Type
  Required
- Body
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Body
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

Learn how to automate Azure DevOps on the Zapier blog

Learn how to automate Intercom on the Zapier blog

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.