Connect AWS Lambda and Microsoft Dynamics 365 CRM to unlock the power of automation

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Quickly connect AWS Lambda to Microsoft Dynamics 365 CRM with a Zapier template.

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Update AWS Lambda functions when contacts are updated in Microsoft Dynamics 365 CRM
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Microsoft Dynamics 365 CRM + AWS Lambda

Update AWS Lambda functions when contacts are updated in Microsoft Dynamics 365 CRM

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Microsoft Dynamics 365 CRM + AWS Lambda

How Zapier works

Zapier makes it easy to integrate AWS Lambda with Microsoft Dynamics 365 CRM - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Function" from AWS Lambda.

Add your action

An action happens after the trigger—such as "Create Account" in Microsoft Dynamics 365 CRM.

You’re connected!

Zapier seamlessly connects AWS Lambda and Microsoft Dynamics 365 CRM, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about AWS Lambda + Microsoft Dynamics 365 CRM integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with AWS Lambda and Microsoft Dynamics 365 CRM

How can AWS Lambda be triggered from Microsoft Dynamics 365 CRM?

AWS Lambda can be triggered from Microsoft Dynamics 365 CRM using several approaches. One method is to utilize webhooks in Dynamics 365, which can send data to an API Gateway. The API Gateway then triggers our Lambda function with the necessary data payload.

What actions can be performed in Dynamics 365 CRM using AWS Lambda?

AWS Lambda can perform various actions like updating records, creating new entries, or processing data within Dynamics 365 CRM by interacting with its Web API. These actions are executed by writing custom code in the Lambda function that authenticates and interacts with the CRM's endpoints.

Is it possible to process real-time data from Dynamics 365 CRM with AWS Lambda?

Yes, real-time data processing is possible. By setting up event triggers or using webhooks in Dynamics 365 CRM, you can send instantaneous updates or changes directly to an AWS Lambda function for processing as events occur.

What kind of authentication is required for integrating AWS Lambda with Dynamics 365 CRM?

Typically, OAuth2.0 is used for authentication when integrating AWS Lambda with Dynamics 365 CRM. We need to register an application within Azure Active Directory and use the obtained client ID and secret to authenticate our calls from within the Lambda function.

Can AWS Lambda write back data to Microsoft Dynamics 365 CRM after processing?

Yes, after processing the incoming data or event in a AWS Lambda function, it can write back results or status updates directly into Microsoft Dynamics 365 CRM through its Web API endpoints.

How do we handle errors during the integration of AWS Lambda and Dynamics 365?

Error handling between AWS Lambda and Dynamics 365 involves implementing proper try-catch blocks within your Lambda code and logging meaningful error messages. Monitoring tools like CloudWatch Logs also help track any errors occurring during execution.

What are some common use cases for integrating AWS Lambda with Microsoft Dynamics 365 CRM?

Common use cases include automating sales processes by triggering workflows based on specific field changes, integrating third-party services where events start from or end at the CRM system, or transforming data before it's entered into other systems via APIs.

Connect AWS Lambda and Microsoft Dynamics 365 CRM to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Region
Trigger
Polling
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- Region
- Function
  Required
- Arguments
  Required
Action
Write
New Account
Triggers when a new account is created.
Trigger
Polling
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New Contact
Triggers when a new contact is created.
Trigger
Polling
Try It
- Custom Entity
  Required
Trigger
Polling
Try It

- Info
Trigger
Polling
Try It
- Info
Trigger
Polling
Try It

- Info
Trigger
Polling
Try It
- Info
Trigger
Polling
Try It
- Info
Trigger
Polling
Try It
- Info
- Owner
Action
Write
- Info
- Owner
Action
Write
- Info
- Customer type
  Required
- Owner
- Status
Action
Write
- Info
- Owner
Action
Write
- Info
- Owner
Action
Write
- Info
- Account
  Required
Action
Write
- Info
- Account
  Required
Action
Write
- Info
- Account
  Required
- State
Action
Write
- Info
- Account
  Required
Action
Write
- Info
- Account
  Required
Action
Write
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
- Search By Email Only
Action
Search
- Info
- Info_field_enable
- Custom Entity
  Required
- Match if any of the fields match (otherwise only match if all the fields match)
- Search By Email Only
Action
Search
- State
Action
Search
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Info
- Info_field_enable
- Contact ID
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
- Search By Email Only
- Owner
Action
Search or write
- Info
- Info_field_enable
- Custom Entity
  Required
- Match if any of the fields match (otherwise only match if all the fields match)
- Search By Email Only
Action
Search or write
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
- Owner
Action
Search or write
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
- Owner
Action
Search or write

- Region
- Function
  Required
- Arguments
  Required
Action
Write
- Region
- Arguments
  Required
- Code
  Required
Action
Write
- Info
Trigger
Polling
Try It
- Info
Trigger
Polling
Try It
New Case/Incident
Triggers when a new case/incident is created.
Trigger
Polling
Try It
New Invoice
Triggers when a new invoice is created.
Trigger
Polling
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New Lead
Triggers when a new lead is created.
Trigger
Polling
Try It
New Opportunity
Triggers when a new opportunity is created.
Trigger
Polling
Try It
New Order
Triggers when a new order is created.
Trigger
Polling
Try It
- Info
Trigger
Polling
Try It
- Owner
Action
Write
- Owner
Action
Write
- Custom Entity
  Required
Action
Write
- Info
- Owner
Action
Write
- Info
- Owner
Action
Write
- Owner
Action
Write
- Info
- Custom Entity
  Required
Action
Write
- Info
- Account
  Required
Action
Write
- Info
- Account
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Info
- Info_field_enable
- Company Name
- Match if any of the fields match (otherwise only match if all the fields match)
- Search By Email Only
Action
Search
- Campaign_name
  Required
Action
Search
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
Action
Search
- Info
- Info_field_enable
- Company Name
- Match if any of the fields match (otherwise only match if all the fields match)
- Search By Email Only
- Owner
Action
Search or write
- Info
- Info_field_enable
- Match if any of the fields match (otherwise only match if all the fields match)
- Owner
Action
Search or write
- Info
- Info_field_enable
- Contact ID
- Match if any of the fields match (otherwise only match if all the fields match)
- Owner
Action
Search or write

Learn how to automate Microsoft Dynamics 365 CRM on the Zapier blog

About AWS Lambda

AWS Lambda is a compute service that runs your code in response to events and automatically manages the compute resources for you, making it easy to build applications that respond quickly to new information.

Learn moreLearn moreHelpHelp

Related categories

Amazon Developer Tools

About Microsoft Dynamics 365 CRM

Microsoft Dynamics is built for any device, anywhere. Built for you. For Dynamics Version 9 and Dynamics 365.

Learn moreLearn moreHelpHelp

Related categories

CRM (Customer Relationship Management)Microsoft

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

Connect AWS Lambda and Microsoft Dynamics 365 CRM to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Update AWS Lambda functions when contacts are updated in Microsoft Dynamics 365 CRM

Update AWS Lambda functions when contacts are updated in Microsoft Dynamics 365 CRM

How Zapier works

Choose a trigger

Add your action

You’re connected!

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about AWS Lambda + Microsoft Dynamics 365 CRM integrations

Connect AWS Lambda and Microsoft Dynamics 365 CRM to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Supported triggers and actions

Learn how to automate Microsoft Dynamics 365 CRM on the Zapier blog

6 ways to automate Microsoft Dynamics 365

Connect AWS Lambda to Microsoft Dynamics 365 CRM on the world's largest no-code automation platform