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Choose a Trigger

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Zapier makes it easy to integrate Autotask with Azure DevOps - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Company" from Autotask.

Add your action

An action happens after the trigger—such as "Trigger Build" in Azure DevOps.

You’re connected!

Zapier seamlessly connects Autotask and Azure DevOps, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Help_text
Trigger
Instant
Try It
- Help_text
Trigger
Instant
Try It
New Invoice
Triggers when a new invoice is found.
Trigger
Polling
Try It
- Company
Trigger
Polling
Try It
- Opportunity
Trigger
Polling
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New Task
Triggers when a new Task is found.
Trigger
Polling
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New Time Entry
Triggers when a new time entry is found.
Trigger
Polling
Try It

- Company
- Assigned To Resource
Trigger
Polling
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Updated Contact
Triggers when a contact is updated.
Trigger
Instant
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- Company
Trigger
Polling
Try It
Updated Service Call
Triggers when an existing service call is updated (not when created).
Trigger
Polling
Try It
- Help_text
- Field
Trigger
Instant
Try It
Create Company
Creates a company.
Action
Write
- Company
  Required
Action
Write
Create Ticket Note
Creates a ticket note.
Action
Write
- Article Category
  Required
Action
Write
- Opportunity
  Required
Action
Write
- Project
  Required
Action
Write
- Company
  Required
Action
Write
- Opportunity
  Required
Action
Write
- Task
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Contract ID
- Company Name
Action
Search
- ID
- First Name
- Last Name
- Email Address
- Company
- Country
- Fax Number
- Phone Number
Action
Search
- QuoteName
- QuoteID
Action
Search
- Country ID
  Required
Action
Search
- Resource ID
  Required
Action
Search
- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Repository
- Branch
Trigger
Instant
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- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
Try It
- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Work Item Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

- Company
- Assigned To Resource ID
Trigger
Polling
Try It
New Contact
Triggers when a new contact is found.
Trigger
Instant
Try It
- Help_text
Trigger
Instant
Try It
New Project
Triggers when a new Project is found.
Trigger
Polling
Try It
New Service Call
Triggers when a new service call is created.
Trigger
Polling
Try It
- Help_text
Trigger
Instant
Try It
- Help_text
Trigger
Instant
Try It
- Help_text
Trigger
Instant
Try It
- Company
Trigger
Polling
Try It
Updated Quote
Triggers when a quote is updated.
Trigger
Polling
Try It
- Project
Trigger
Polling
Try It
- Company
Trigger
Polling
Try It
Create Company To-Do
Creates a new Company To-Do.
Action
Write
- Company
  Required
Action
Write
- Name
  Required
- Submitter ID
  Required
- Organizational Level Association ID
- reimbursement Currency Cash Advance Amount
- Reimbursement Currency ID
- The week ending date (YYYY-MM-DD)
  Required
- Status
- Submit
Action
Write
- Company
  Required
Action
Write
- Quote
  Required
Action
Write
Create Time Entry
Creates a Time Entry.
Action
Write
- Contact
  Required
Action
Write
- Quote
  Required
Action
Write
- Ticket
  Required
Action
Write
- Account ID
- Account Name
Action
Search
- Company Name
- Company ID
Action
Search
- Opportunity Title
- Opportunity ID
Action
Search
- Ticket ID
- Ticket Number
- Title
- Ticket Type
- Created By
- Assigned To
- Completed By
- Company
Action
Search
- Currency ID
  Required
Action
Search
- Company Name
- Company ID
Action
Search or write
- Project
  Required
- Path
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search

For AI agents & developers

Use Autotask and Azure DevOps with AI agents and code

Beyond Zap workflows. Call Autotask and Azure DevOps actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Autotask and Azure DevOps actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Company
Trigger Build

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Autotask and Azure DevOps actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* autotask / azure-devops action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Autotask and Azure DevOps

Create tickets in Autotask for new Azure DevOps work items

When a new work item is created in Azure DevOps, Zapier automatically creates a matching ticket in Autotask. This ensures customer support teams are promptly notified and can efficiently address issues, leading to quicker resolutions and improved customer satisfaction.

Customer Support Ops

Try it

Sync updated tickets to Azure DevOps

When an existing ticket in Autotask is updated, Zapier ensures the updates are reflected in Azure DevOps by updating the corresponding work item. This eliminates manual updates and ensures team alignment, reducing delays and potential errors in project tracking.

Engineering

Try it

Track Autotask service calls in Azure DevOps

When a new service call is logged in Autotask, Zapier creates a relevant work item in Azure DevOps. This keeps IT teams informed and ensures timely follow-ups, improving service response times and prioritization.

Try it

Make work flow with AI

Level up your Autotask to Azure DevOps integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Autotask + Azure DevOps integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Autotask and Azure DevOps

What is involved in connecting Autotask to Azure DevOps for the first time?

Integrating Autotask with Azure DevOps involves setting up authentication between the two systems, defining specific triggers in Autotask like 'Ticket Updated' or 'New Ticket Created,' and aligning these triggers with actions in Azure DevOps such as 'Create Work Item' or 'Update Work Item.' We guide you through each step to ensure a seamless connection.

Do I need any coding skills to integrate Autotask with Azure DevOps?

No, you don't require any coding skills to set up the integration. Our platform provides a user-friendly interface where you can select triggers from Autotask and map them to corresponding actions in Azure DevOps without writing any code.

How can I update an Azure DevOps work item when an Autotask ticket status changes?

You can set up a trigger such as 'Ticket Status Changed' in Autotask and map it to the action 'Update Work Item' in Azure DevOps. This will ensure that whenever there is a change in ticket status, the associated work item in Azure DevOps will be updated automatically.

Can I create new user stories in Azure DevOps from new tickets created in Autotask?

Yes, by choosing 'New Ticket Created' as your trigger event in Autotask and mapping it to the action 'Create User Story' in Azure DevOps, new user stories will be generated automatically whenever new tickets are created.

Is it possible to add comments on an Azure DevOps work item when notes are added to a ticket in Autotask?

Certainly. You can select 'Note Added To Ticket' as a trigger from Autotask and connect it with the action 'Add Comment' on an existing work item or task within Azure DevOps, facilitating real-time communication between teams.

How often do triggers and actions between Autotask and Azure DevOps sync?

The synchronization frequency depends on how you set up your integration workflow. Typically, actions are executed almost instantaneously after a trigger occurs, ensuring near real-time data synchronization between Autotask and Azure DevOps.

Can I customize which fields get transferred from an Autotask ticket to an Azure DevOps work item?

Yes, we offer customizable field mapping capabilities that let you choose exactly which fields should be transferred from your tickets in Autotask to corresponding fields on work items or tasks within Azure DevOps during integration setup.

About Autotask

Autotask provides an IT business management solution that combines service desk, CRM, projects, time and expense, billing and more.

Learn moreLearn moreHelpHelp

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About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

HelpHelp

Related categories

Developer Tools

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Similar apps

GitHub

Developer Tools

Jira Software Server

Project Management

Connect Autotask and Azure DevOps to power AI-driven automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Autotask and Azure DevOps with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Autotask and Azure DevOps

Create tickets in Autotask for new Azure DevOps work items

Sync updated tickets to Azure DevOps

Track Autotask service calls in Azure DevOps

Make work flow with AI

Frequently Asked Questions about Autotask + Azure DevOps integrations

Connect Autotask to Azure DevOps on the world's largest no-code automation platform