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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Jira Issue" from Atlassian MCP.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshservice.

You’re connected!

Zapier seamlessly connects Atlassian MCP and Freshservice, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Cloud ID
  Required
- Project
- JQL Query
- Order By
Trigger
Polling
Try It
- Atlassian Cloud ID
  Required
- Issue ID or Key
  Required
- Comment Body
  Required
- Comment Visibility
Action
Write
- Atlassian Cloud ID
  Required
- Issue ID or Key
  Required
- Update Requirements
- Summary (Title)
- Description
- Assignee
- Additional Fields (Advanced)
Action
Write
- Id
  Required
Action
Search
- Atlassian Cloud ID
  Required
- Issue Key
  Required
- Global ID Filter
Action
Search

- Atlassian Cloud ID
  Required
- Issue ID or Key
  Required
- Expand Fields
- Filter by Transition ID
- Skip Remote Only Condition
- Include Unavailable Transitions
- Sort by Operations Bar and Status
Action
Search
- Atlassian Cloud ID
  Required
- Search Term
  Required
Action
Search

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Cloud ID
  Required
- Project
- Status
- Assignee
- Component
Trigger
Polling
Try It
- Atlassian Cloud ID
  Required
- Project Key
  Required
- Issue Type
  Required
- Summary
  Required
- Description
- Parent Issue
- Assignee Account ID
- Additional Custom Fields
Action
Write
- Atlassian Cloud ID
  Required
- Issue ID or Key
  Required
- Transition
  Required
- Important: Workflow Validation Requirements
- Fields to Update During Transition
- Advanced Update Operations
- History Metadata
Action
Write
- Atlassian Cloud ID
  Required
- Issue Key
  Required
- Fields to Include
- Expand Additional Data
- Issue Property Keys
- Return Fields by Keys
- Include Update History
- Fail Fast on Errors
Action
Search
- Atlassian Cloud ID
  Required
- Project Key
  Required
- Start At
- Maximum Results
Action
Search
- Atlassian Cloud ID
  Required
- Search Term
- Permission Level
- Start At
- Maximum Results
- Include Issue Types
Action
Search
- Atlassian Cloud ID
  Required
- JQL Query
  Required
- Maximum Results
- Fields to Include
- Next Page Token
Action
Search
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Atlassian MCP and Freshservice to integrate crucial parts of your business

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Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Learn about AI automation

About Atlassian MCP

Atlassian MCP is a cloud-based bridge between your Atlassian Cloud site and compatible external tools.

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Related categories

Model Context Protocol (MCP)

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.