Atera + Freshservice

Atera + Freshservice integrations

Create new Freshservice tickets from new Atera alerts

Stay organized and save time by automating your workflow between Atera and Freshservice. With this setup, whenever a new alert is created in Atera, it will simultaneously create a ticket in Freshservice. This way, all your IT service management tasks stay streamlined and efficient. Solve problems faster and enhance your productivity by eliminating manual ticket creation.

When this happens...
New Alert CreatedTriggers when a new alert is created.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

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More things you can do with Atera and Freshservice

Discover other triggers and actions you can use with Atera and Freshservice

AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
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Instant
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Alert Resolved
Triggers when alert resolved in Atera.
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Instant
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Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
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Instant
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Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
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Instant
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New Customer Created
Triggers when a new customer is created.
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Instant
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Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
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Instant
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New Ticket Created
Triggers when a new ticket is created.
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Instant
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Technician Responded to a Ticket
Triggers when a technician responded to a ticket.
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Instant
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- Customer/Site Name
  Required
- Created On
- Business Number
- Domain
- Address
- City
- State
- Country
- Phone
- Fax
- Notes
- Links
- Longitude
- Latitude
- Zip Code
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
Action
Write
- Email
  Required
- Customer ID
- Customer Name
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Department ID
- Created On
Action
Write
- Conversation ID
  Required
- Ticket ID
  Required
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
- Comment
  Required
Action
Write
- Ticket Title
  Required
- Ticket Description
  Required
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- EndUser ID
- EndUser First Name
- EndUser Last Name
- EndUser Email
- Technician ContactID
Action
Write
- ContactID
  Required
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Archived
- Customer ID
- Customer Name
Action
Write
- Alert Id
  Required
Action
Search
- Conversation Id
  Required
Action
Search
- Email
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshservice.
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Instant
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Updated Ticket
Triggers when a Ticket is updated.
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Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Alert Created
Triggers when a new alert is created.
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Instant
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Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
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Instant
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Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
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Instant
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Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
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Instant
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New Site Created
Triggers when a new site is created.
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Instant
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Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
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Instant
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Ticket Status Changed
Triggers when ticket status changed in Atera.
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Instant
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End User Comment Added
Triggers when an end user comment is added to an AI conversation.
Trigger
Instant
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- Conversation ID
  Required
- Conversation Status
  Required
Action
Write
- Title
  Required
- Device GUID
  Required
- Customer ID
  Required
- Code
- Severity
- Threshold Value 1
- Snoozed End Date
- Additional Information
- Alert Category
- Ticket ID
- Message Template
- Folder ID
Action
Write
- Name
  Required
- Description
Action
Write
- Conversation ID
- Contact ID
  Required
- Comment
  Required
Action
Write
- AlertID
  Required
Action
Write
- Ticket Id
  Required
- Ticket Title
- Ticket Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- Technician ContactID
Action
Write
- Name
  Required
- Description
Action
Write
- Email
  Required
Action
Search
- Search text
  Required
Action
Search
- Ticket Id
  Required
Action
Search
New User
Triggers when a new User is created.
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Instant
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Update User
Triggers when a user is updated.
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Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

About Atera

Atera is an all-in-one IT management platform powered by Action AI to manage, patch, and secure every endpoint.

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Related categories

IT Operations

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

Server Monitoring