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Set up your first integration
Quickly connect Asana to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Asana with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Completed Task" from Asana.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Asana and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Workspace
- ProjectRequired
Try ItTriggerPolling- Workspace
- ProjectRequired
Try ItTriggerInstant- ProjectRequired
- Task
- Workspace
Try ItTriggerPolling- Workspace
- ProjectRequired
Try ItTriggerInstant
- Workspace
- ProjectRequired
Try ItTriggerInstant- Workspace
Try ItTriggerInstant- Workspace
- ProjectRequired
Try ItTriggerInstant- New Tag Created
Triggered when you create a new tag.
Try ItTriggerPolling
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Practical ways you can use Asana and Zendesk
Track completed tasks in Asana as Zendesk ticket updates
Let Zapier keep you informed. When an Asana task is completed, Zapier can log a comment on a related Zendesk ticket, ensuring customer updates get reflected seamlessly with internal progress. This improves transparency and enhances the customer satisfaction process.
Business Owner
Send Zendesk tickets to Asana as tasks
Whenever a new Zendesk ticket is created, Zapier can automatically create a corresponding task in Asana. This helps IT teams track support issues in their existing project management tool, avoid missed work, and maintain a centralized view of technical priorities.
ITCreate Asana tasks for updated Zendesk tickets
Stay productive by having Zapier create Asana tasks anytime an open Zendesk ticket is updated. This automation ensures every issue or client concern tracked in Zendesk is reflected in your project management workflow, bridging communication gaps.
Project ManagementLearn how to automate Asana on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Asana + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Asana and Zendesk
What triggers are available for Asana and Zendesk integration?
We support various triggers including new tasks in Asana and new tickets in Zendesk. These allow you to start automation workflows based on specific events like task creation or when a ticket is updated.
How do I set up an automatic workflow between Zendesk and Asana?
To set up an automatic workflow, you would create a 'zap' where an event in one app, such as a new ticket in Zendesk, triggers an action in another app, like creating a task in Asana. Use our platform to select the trigger event and define actions accordingly.
Can I update tasks in Asana when a ticket's status changes in Zendesk?
Yes, our integration allows for updating tasks in Asana whenever there is a change in a ticket's status within Zendesk. This can help maintain synchronization between support operations and project management efforts.
Is it possible to create a subtask under an existing task for each new Zendesk ticket?
Absolutely, you can configure the integration such that whenever there's a new ticket in Zendesk, a subtask is created under an existing parent task in Asana. This helps keep related items organized efficiently.
What action can be performed when adding a comment to an Asana task via this integration?
When you add a comment to an Asana task using our integration, it can perform actions like notifying users via email or even updating related records back into Zendesk, depending on your configuration settings.
How do we handle errors during the data sync between Zendesk and Asana?
Our platform provides error handling mechanisms where you'll receive notifications if something goes wrong during data syncing, allowing immediate corrective actions or troubleshooting steps.
Are there any usage limitations on this integration? If yes, what are they?
The usage limitations depend on your plan. However, typical constraints might include the number of zaps you can have active at once or the volume of tasks/actions performed per month.
