Connect Asana and Zendesk to power AI-driven automation

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Start with a template that brings Asana and Zendesk together. Build enterprise-grade automation in minutes.

Our most popular template

Add new Zendesk tickets to Asana as tasks
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Zendesk + Asana
Create tickets in Zendesk from new tasks in Asana
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Asana + Zendesk
Create Asana tasks from new Zendesk tickets
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Zendesk + Asana
Create Asana tasks when Zendesk tickets are commented on
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Zendesk + Asana
Update bug tracking status in Asana from updated Zendesk tickets
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Zendesk + Asana
Upload new Rev transcripts to Google Drive as files
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Asana + Zendesk

Add new Zendesk tickets to Asana as tasks

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Zendesk + Asana

Create tickets in Zendesk from new tasks in Asana

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Asana + Zendesk

Create Asana tasks from new Zendesk tickets

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Zendesk + Asana

Create Asana tasks when Zendesk tickets are commented on

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Zendesk + Asana

Update bug tracking status in Asana from updated Zendesk tickets

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Zendesk + Asana

Upload new Rev transcripts to Google Drive as files

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Asana + Zendesk

Generate Asana tasks from new Zendesk tickets in view
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Zendesk + Asana
Create tasks in Asana for every new ticket in view in Zendesk
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Zendesk + Asana

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Asana with Zendesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Completed Task" from Asana.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Asana and Zendesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Workspace
- Project
Trigger
Polling
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- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Task
- Workspace
Trigger
Polling
Try It
- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It

- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
- Disclaimer
Trigger
Instant
Try It

New Workspace/Organization
Triggered when you add a new workspace/organization.
Trigger
Polling
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- Task ID
  Required
- Workspace
  Required
- Project
  Required
- Section
  Required
- Position in Section
- Before/After Task ID
Action
Write
- Helptext
- Workspace
- Project
- Tag
- Name
  Required
- Task Fields
Action
Write
- Workspace / Organization
  Required
- Project
  Required
- Section Name
  Required
- Section to Insert After
- Section to Insert Before
Action
Write
- Copy
- Workspace
  Required
- Project
- Task Template
  Required
- Task Name
Action
Write
- Workspace
  Required
- Team
- Name
  Required
- Notes
  Required
Action
Write
- Workspace
  Required
- Project
  Required
- Task
  Required
- Text
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Workspace
- Name
  Required
Action
Search
- Workspace
  Required
- Project
  Required
- Section Name
  Required
Action
Search
- Workspace
- Project
- Task ID
  Required
- Maximum Results
- Comment Order
Action
Search
- Premium_user_help_text
- Workspace ID
  Required
- Projects (Any)
- Search Text
- Limit
- Is Subtask?
- Is Completed?
- Sort By
- Sort Ascending?
- Has Attachment?
- Is Blocking?
- Is Blocked?
- Created After
- Created Before
- Modified After
- Modified Before
- Task Type
- Custom_fields_help_text
Action
Search
- Email Address or ID
  Required
Action
Search
- Workspace
  Required
- Name
  Required
- Team
- Notes
  Required
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
- Workspace
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Project
  Required
Trigger
Instant
Try It
New Tag Created
Triggered when you create a new tag.
Trigger
Polling
Try It
- Workspace
  Required
- Project
  Required
- Section
  Required
Trigger
Instant
Try It
- Workspace / Organization
  Required
Trigger
Polling
Try It
- Workspace / Organization
Trigger
Polling
Try It
- Task ID
  Required
- Tag
  Required
Action
Write
- Project
  Required
- Task
  Required
- File
  Required
Action
Write
- Workspace or Organization
- Project Template
  Required
- Project Name
  Required
- Privacy Setting
Action
Write
- Workspace
  Required
- Parent Task
  Required
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Write
- Workspace
  Required
- Task Name
  Required
- Task Description
- Enable Rich Text Formatting
- Assignee
- Followers
- Tags
- Mark Task as complete?
- Mark Task as liked?
- Custom_field_info
Action
Write
- Task ID
  Required
- Tag
  Required
Action
Write
- Workspace
- Task ID
  Required
- Mark as Complete
- Mark as Liked
- Task Name
- Assignee
- Followers
- Tags
- Description
- Use Rich Text Formatting
- Custom_field_info
Action
Write
- Workspace
  Required
- Project
  Required
- Completed Since (Includes Incomplete Tasks if Set)
- Limit
Action
Search
- Workspace/Organization
- Team
- Project Name
  Required
- Include Archived Projects
Action
Search
- Workspace
- Project
- Task ID
  Required
- Limit
Action
Search
- Task ID or GID
  Required
Action
Search
- Workspace
  Required
- Project
  Required
- Task Name
  Required
Action
Search
- Email Address or User ID
  Required
Action
Search
- Task ID or GID
  Required
- Workspace
  Required
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Search or write
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

For AI agents & developers

Use Asana and Zendesk with AI agents and code

Beyond Zap workflows. Call Asana and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Asana and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Tag to Task
Delete User

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Asana and Zendesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* asana / zendesk action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Asana and Zendesk

Track completed tasks in Asana as Zendesk ticket updates

Let Zapier keep you informed. When an Asana task is completed, Zapier can log a comment on a related Zendesk ticket, ensuring customer updates get reflected seamlessly with internal progress. This improves transparency and enhances the customer satisfaction process.

Business Owner

Try it

Send Zendesk tickets to Asana as tasks

Whenever a new Zendesk ticket is created, Zapier can automatically create a corresponding task in Asana. This helps IT teams track support issues in their existing project management tool, avoid missed work, and maintain a centralized view of technical priorities.

Try it

Create Asana tasks for updated Zendesk tickets

Stay productive by having Zapier create Asana tasks anytime an open Zendesk ticket is updated. This automation ensures every issue or client concern tracked in Zendesk is reflected in your project management workflow, bridging communication gaps.

Project Management

Try it

Learn how to automate Asana on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your Asana to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Asana + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Asana and Zendesk

What triggers are available for Asana and Zendesk integration?

We support various triggers including new tasks in Asana and new tickets in Zendesk. These allow you to start automation workflows based on specific events like task creation or when a ticket is updated.

How do I set up an automatic workflow between Zendesk and Asana?

To set up an automatic workflow, you would create a 'zap' where an event in one app, such as a new ticket in Zendesk, triggers an action in another app, like creating a task in Asana. Use our platform to select the trigger event and define actions accordingly.

Can I update tasks in Asana when a ticket's status changes in Zendesk?

Yes, our integration allows for updating tasks in Asana whenever there is a change in a ticket's status within Zendesk. This can help maintain synchronization between support operations and project management efforts.

Is it possible to create a subtask under an existing task for each new Zendesk ticket?

Absolutely, you can configure the integration such that whenever there's a new ticket in Zendesk, a subtask is created under an existing parent task in Asana. This helps keep related items organized efficiently.

What action can be performed when adding a comment to an Asana task via this integration?

When you add a comment to an Asana task using our integration, it can perform actions like notifying users via email or even updating related records back into Zendesk, depending on your configuration settings.

How do we handle errors during the data sync between Zendesk and Asana?

Our platform provides error handling mechanisms where you'll receive notifications if something goes wrong during data syncing, allowing immediate corrective actions or troubleshooting steps.

Are there any usage limitations on this integration? If yes, what are they?

The usage limitations depend on your plan. However, typical constraints might include the number of zaps you can have active at once or the volume of tasks/actions performed per month.

About Asana

Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.

Learn moreLearn moreHelpHelp

Related categories

Project Management

Similar apps

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

Similar apps

Help Scout

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Customer Support

Connect Asana and Zendesk to power AI-driven automation

Launch your first automated workflow

Add new Zendesk tickets to Asana as tasks

Create tickets in Zendesk from new tasks in Asana

Create Asana tasks from new Zendesk tickets

Create Asana tasks when Zendesk tickets are commented on

Update bug tracking status in Asana from updated Zendesk tickets

Upload new Rev transcripts to Google Drive as files

Add new Zendesk tickets to Asana as tasks

Create tickets in Zendesk from new tasks in Asana

Create Asana tasks from new Zendesk tickets

Create Asana tasks when Zendesk tickets are commented on

Update bug tracking status in Asana from updated Zendesk tickets

Upload new Rev transcripts to Google Drive as files

Generate Asana tasks from new Zendesk tickets in view

Create tasks in Asana for every new ticket in view in Zendesk

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Asana and Zendesk with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Asana and Zendesk

Track completed tasks in Asana as Zendesk ticket updates

Send Zendesk tickets to Asana as tasks

Create Asana tasks for updated Zendesk tickets

Learn how to automate Asana on the Zapier blog

Asana automation: 7 ways to automate your workflows

How to create recurring tasks in Asana

How to turn Google Forms entries into tasks and projects

Learn how to automate Zendesk on the Zapier blog

7 ways to use Zapier's Zendesk integration

Make work flow with AI

Frequently Asked Questions about Asana + Zendesk integrations

Connect Asana to Zendesk on the world's largest no-code automation platform