Alterdesk + Zendesk Integrations

How to connect Alterdesk + Zendesk

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Supported triggers and actions

What does this mean?

New Contact Message
Triggers when a new message is created in a conversation with a Contact.
Trigger
Scheduled
New Coworker Message
Triggers when a new message is created in a conversation with a Coworker.
Trigger
Scheduled
New Groupchat Message
Triggers when a message is posted in the groupchat.
Trigger
Scheduled
Change Groupchat Subject
Change the subject of a Groupchat.
Action
Write
Create New Groupchat
Create a new Groupchat.
Action
Write
Post a Message to a Contact
Post a message to a conversation with a Contact.
Action
Write
Post a Message to a Coworker
Post a message to a conversation with a Coworker.
Action
Write
Post a Message in a Groupchat
Post a new Message in a Groupchat.
Action
Write
Zendesk
Triggers when a new group is created.
Scheduled
Trigger
Zendesk
Triggers when a new organization is added to Zendesk.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Scheduled
Trigger
Zendesk
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added to a view.
Scheduled
Trigger
Zendesk
Triggers when a new user is created.
Scheduled
Trigger
Zendesk
Triggers when a new view is created.
Scheduled
Trigger
Zendesk
Create a new organization.
Scheduled
Action
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action

How Alterdesk + Zendesk Integrations Work

Step 1: Authenticate Alterdesk and Zendesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Alterdesk + Zendesk

About Alterdesk

Alterdesk is a user-friendly, secure messenger for teams. Send messages and files to your co-workers and other business contacts, using any available device!