Agents + Twilio

Trigger Agents to run with every new whatsapp message in Twilio

Ensure consistent and efficient customer service with this workflow. As soon as a WhatsApp message arrives in your Twilio app, the New WhatsApp Message process is initiated in the Agents app. This streamlined operation allows for quick and professional responses to customer inquiries. With this system, you'll never miss an important message again.

When this happens...
New WhatsApp Message
Triggers when a WhatsApp message is sent to your Twilio number.
TriggerPolling
automatically do this!
Run Agent
Have a Zapier Agent run and optionally pause the Zap until the Agent responds.
ActionWrite

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Supported triggers and actions

New Phone Number
Triggers when you add a new phone number.
Trigger
Polling
Try It
New Recording
Triggers when a new recording is available on your account.
Trigger
Polling
Try It
New Transcription
Triggers when a new transcription is available on your account.
Trigger
Polling
Try It
- From NumberRequired
- To NumberRequired
- MessageRequired
- Voice
- Language
- Send Digits
Action
Write
- From NumberRequired
- Alphanumeric Sender ID
- To NumberRequired
- MessageRequired
- Media Url
- Send Large Messages?
Action
Write

- Zap Id
- Zap Run Id
- Zap Step Id
- AgentRequired
- Agent Input Message
- Pause Zap Run Until the Agent Replies?
- Agent Template Info
Action
Write

- Instructions Copy
Trigger
Instant
Try It
- To NumberRequired
- Apply US Prefix
Trigger
Polling
Try It
- To NumberRequired
Trigger
Polling
Try It
- Help Text
- From NumberRequired
- Alphanumeric Sender ID
- To NumberRequired
- MessageRequired
- Media Url
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write