2Chat + Atera
Create Atera tickets from new 2Chat whatsapp messages received
Easily manage your customer support tasks with this automated workflow. When a new message arrives in your 2Chat app via WhatsApp, this workflow will create a new ticket in Atera, saving you the hassle of switching between multiple applications. Turn your messages into organized tasks and never miss responding to a customer query.
Easily manage your customer support tasks with this automated workflow. When a new message arrives in your 2Chat app via WhatsApp, this workflow will create a new ticket in Atera, saving you the hassle of switching between multiple applications. Turn your messages into organized tasks and never miss responding to a customer query.
- When this happens...
WhatsApp Message ReceivedTriggers when a WhatsApp message is received on your 2Chat connected number.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create TicketCreates a new ticket. Requires the enduser contact ID or email address.
ActionWriteCreate a new record or update an existing record in your app.
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Virtual Number IDRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Virtual Number IDRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
WhatsApp Group IDRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
WhatsApp Group IDRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
Time PeriodRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.First NameRequired
Last Name
Profile Picture URL
Phone Number
Email Address
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
Product NameRequired
Default Image URLRequired
Product Description
Product Price
Product Currency
Hide Product
Product URL
Custom Product ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
Product IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
Product IDRequired
Product Name
Default Image URL
Product Description
Product Price
Hide Product
Product URL
Custom Product ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
WhatsApp Group IDRequired
Media Public URLRequired
Caption
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.From NumberRequired
To NumberRequired
Media Public URLRequired
Caption
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
Image Public URLRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
Target NumberRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appConnected NumberRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Alert Resolved
Triggers when alert resolved in Atera.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Customer Created
Triggers when a new customer is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket Created
Triggers when a new ticket is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Technician Responded to a Ticket
Triggers when a technician responded to a ticket.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Customer/Site NameRequired
Created On
Business Number
Domain
Address
City
State
Country
Phone
Fax
Notes
Links
Longitude
Latitude
Zip Code
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Technician IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Customer ID
Customer Name
First Name
Last Name
Job Title
Phone
Mobile Phone
Is Contact Person
In Ignore Mode
Department ID
Created On
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Ticket IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation IDRequired
Technician IDRequired
CommentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket TitleRequired
Ticket DescriptionRequired
Ticket Priority
Ticket Impact
Ticket Status
Ticket Type
EndUser ID
EndUser First Name
EndUser Last Name
EndUser Email
Technician ContactID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ContactIDRequired
First Name
Last Name
Job Title
Phone
Mobile Phone
Is Contact Person
In Ignore Mode
Archived
Customer ID
Customer Name
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Alert IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appConversation IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
Virtual Number IDRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
WhatsApp Group IDRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
WhatsApp Group IDRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Connected NumberRequired
Collection NameRequired
Product IDs to AddRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
Collection IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
Collection IDRequired
Product IDs to Add
Product IDs to Remove
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.From NumberRequired
Phone Number to CheckRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
WhatsApp Group IDRequired
Text Message
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.To NumberRequired
From NumberRequired
Text MessageRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
WhatsApp StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Connected NumberRequired
Target NumberRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appConnected NumberRequired
WhatsApp Group IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appNew Alert Created
Triggers when a new alert is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Site Created
Triggers when a new site is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket Status Changed
Triggers when ticket status changed in Atera.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.End User Comment Added
Triggers when an end user comment is added to an AI conversation.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Conversation IDRequired
Conversation StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TitleRequired
Device GUIDRequired
Customer IDRequired
Code
Severity
Threshold Value 1
Snoozed End Date
Additional Information
Alert Category
Ticket ID
Message Template
Folder ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Conversation ID
Contact IDRequired
CommentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Alert IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
Ticket Title
Ticket Description
Ticket Priority
Ticket Impact
Ticket Status
Ticket Type
Technician ContactID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch textRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
About 2Chat
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