Freshdesk MCP
Customer Support
Use Freshdesk MCP to take action in your AI tools
Use Zapier Agents for a quick no-code setup, or connect to any AI environment with the Zapier MCP server.
Try in any AI platform
Supported actions
Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Create Company
Allows you to create a Company entry in Freshdesk.
Create Forum
Creates a Forum under a Category.
Create Forum Category
Creates a Forum Category.
Create Forum Topic
Create a new Forum Topic on Freshdesk Forums.
Create Ticket
Create a ticket in Freshdesk for your domain.
Create Contact
Allows you to create a User/Customer in Freshdesk for your support domain.
Update Ticket
Updates a ticket in FreshDesk.
Use Freshdesk MCP with any AI assistant
Zapier Freshdesk MCP lets you connect Freshdesk's actions with any AI tool that supports MCP, all without managing integrations or writing glue code. It's built for developers who want flexibility without complexity.
Step 1: Generate your secure MCP URL
Get your unique, dynamic MCP server URL instantly. This endpoint securely connects your AI assistant to Zapier's vast integration network.
Step 2: Choose your Zapier Actions
Customize the specific actions your AI assistant can perform within Freshdesk. Select and scope actions to align with your Freshdesk workflows.
Step 3: Connect with your tool of choice
Integrate your AI Assistant seamlessly using your generated MCP endpoint, enabling your AI Assistant to execute real-world tasks securely and reliably.
Introducing the Zapier MCP integration
Why developers love Zapier MCP
- No need to build or host your own APIs
- Connect once, access 30,000+ Zapier actions
- Secure, scoped access by default
- Works across your favorite dev tools
