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Freshdesk MCP

Customer Support

Use Freshdesk MCP to take action in your AI tools

Use Zapier Agents for a quick no-code setup, or connect to any AI environment with the Zapier MCP server.

Try in any AI platform
Try code-free in Zapier Agents
Learn more about Zapier MCP
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Add notes to a ticket in Freshdesk
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Action in progress...
Freshdesk logoAdd Notes to a Ticket

Supported actions

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Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

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Create Company

Allows you to create a Company entry in Freshdesk.

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Create Forum

Creates a Forum under a Category.

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Create Forum Category

Creates a Forum Category.

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Create Forum Topic

Create a new Forum Topic on Freshdesk Forums.

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Create Ticket

Create a ticket in Freshdesk for your domain.

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Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

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Update Ticket

Updates a ticket in FreshDesk.

Use Freshdesk MCP with any AI assistant

Zapier Freshdesk MCP lets you connect Freshdesk's actions with any AI tool that supports MCP, all without managing integrations or writing glue code. It's built for developers who want flexibility without complexity.

Step 1: Generate your secure MCP URL

Get your unique, dynamic MCP server URL instantly. This endpoint securely connects your AI assistant to Zapier's vast integration network.

Step 2: Choose your Zapier Actions

Customize the specific actions your AI assistant can perform within Freshdesk. Select and scope actions to align with your Freshdesk workflows.

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Step 3: Connect with your tool of choice

Integrate your AI Assistant seamlessly using your generated MCP endpoint, enabling your AI Assistant to execute real-world tasks securely and reliably.

Introducing the Zapier MCP integration

Why developers love Zapier MCP

  • No need to build or host your own APIs
  • Connect once, access 30,000+ Zapier actions
  • Secure, scoped access by default
  • Works across your favorite dev tools

Other apps that integrate with Zapier MCP

Integrate Google Sheets with FreshdeskIntegrate Google Sheets with Freshdesk
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Jotform
Forms & Surveys
Integrate HubSpot with FreshdeskIntegrate HubSpot with Freshdesk
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Marketing Automation
Integrate Slack with FreshdeskIntegrate Slack with Freshdesk
Slack
Team Chat
Integrate Google Forms with FreshdeskIntegrate Google Forms with Freshdesk
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Integrate PDF.co with FreshdeskIntegrate PDF.co with Freshdesk
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Documents
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monday.com
Project Management
Integrate Typeform with FreshdeskIntegrate Typeform with Freshdesk
Typeform
Forms & Surveys
Integrate ChatGPT (OpenAI) with FreshdeskIntegrate ChatGPT (OpenAI) with Freshdesk
ChatGPT (OpenAI)
AI Assistants
Integrate Google Sheets with FreshdeskIntegrate Google Sheets with Freshdesk
Google Sheets
Google, Spreadsheets
Integrate Jotform with FreshdeskIntegrate Jotform with Freshdesk
Jotform
Forms & Surveys
Integrate HubSpot with FreshdeskIntegrate HubSpot with Freshdesk
HubSpot
Marketing Automation
Integrate Slack with FreshdeskIntegrate Slack with Freshdesk
Slack
Team Chat
Integrate Google Forms with FreshdeskIntegrate Google Forms with Freshdesk
Google Forms
Forms & Surveys, Google
Integrate PDF.co with FreshdeskIntegrate PDF.co with Freshdesk
PDF.co
Documents
Integrate Google Sheets with FreshdeskIntegrate Google Sheets with Freshdesk
Google Sheets
Google, Spreadsheets
Integrate Jotform with FreshdeskIntegrate Jotform with Freshdesk
Jotform
Forms & Surveys
Integrate HubSpot with FreshdeskIntegrate HubSpot with Freshdesk
HubSpot
Marketing Automation
Integrate Slack with FreshdeskIntegrate Slack with Freshdesk
Slack
Team Chat
Integrate Google Forms with FreshdeskIntegrate Google Forms with Freshdesk
Google Forms
Forms & Surveys, Google
Integrate PDF.co with FreshdeskIntegrate PDF.co with Freshdesk
PDF.co
Documents
Integrate monday.com with FreshdeskIntegrate monday.com with Freshdesk
monday.com
Project Management
Integrate Typeform with FreshdeskIntegrate Typeform with Freshdesk
Typeform
Forms & Surveys
Integrate ChatGPT (OpenAI) with FreshdeskIntegrate ChatGPT (OpenAI) with Freshdesk
ChatGPT (OpenAI)
AI Assistants

Frequently Asked Questions

What is MCP?
Model Context Protocol allows your AI apps to securely interact with tools. Zapier MCP connects you to Zapier's vast ecosystem of 8,000+ integrations.
Is MCP Secure?
Yes, MCP endpoints include built-in authentication for secure, reliable connections.
How much does Zapier MCP cost?
Zapier MCP is available to all accounts. One MCP tool call uses 2 tasks from your plan's quota.
Find the right Zapier plan
Can I use Zapier MCP with any AI platform?
Zapier MCP seamlessly integrates with platforms like Cursor, Claude, or any other app that supports MCPs.
Can I build on Zapier MCP as a developer?
Absolutely! Zapier MCP lets developers bring Zapier's 30,000+ Searches and Actions into their apps.
Explore documentation
How quickly can I get started?
You can set up your MCP endpoint and start running Actions in minutes.
How can I get a higher quota?
Zapier MCP is available to all accounts. One MCP tool call uses 2 tasks from your plan's quota. You can see your task usage by logging into your Zapier MCP account, and add tasks to your plan anytime.
Explore Zapier plans
Can I use Zapier MCP with my Zapier Enterprise account?
Not out of the box. Zapier MCP doesn't currently support app and action restrictions that may be in place on an Enterprise account. If you're on an Enterprise plan and would like to use Zapier MCP, please reach out to us.