eGain MCP
Customer Support
Use eGain MCP to take action in your AI tools
Use Zapier Agents for a quick no-code setup, or connect to any AI environment with the Zapier MCP server.
Try in any AI platform
Supported actions
Create Calltrack Activity
Creates a new calltrack activity.
Create an Email Activity
Creates a new email activity.
Get Activity by Id
Get Activity data by activity Ids from eGain
Get Case by Id
Get Case details by case Id from eGain
Case Search
Search for cases based on various criteria.
Get Activity Notes
Get notes for an activity by activity Id.
Get Case Notes
Get notes for a case by Case Id.
Get Customer by Id
Get customer by Id from eGain.
Use eGain MCP with any AI assistant
Zapier eGain MCP lets you connect eGain's actions with any AI tool that supports MCP, all without managing integrations or writing glue code. It's built for developers who want flexibility without complexity.
Step 1: Generate your secure MCP URL
Get your unique, dynamic MCP server URL instantly. This endpoint securely connects your AI assistant to Zapier's vast integration network.
Step 2: Choose your Zapier Actions
Customize the specific actions your AI assistant can perform within eGain. Select and scope actions to align with your eGain workflows.
Step 3: Connect with your tool of choice
Integrate your AI Assistant seamlessly using your generated MCP endpoint, enabling your AI Assistant to execute real-world tasks securely and reliably.
Introducing the Zapier MCP integration
Why developers love Zapier MCP
- No need to build or host your own APIs
- Connect once, access 30,000+ Zapier actions
- Secure, scoped access by default
- Works across your favorite dev tools
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Frequently Asked Questions
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