Intercom + X (Twitter) + AI by Zapier

Create Intercom tickets for new X mentions using AI

A mention on X could be a support question, a product complaint, or just a passing comment—and each one deserves a different response. This automation uses AI to assess each new mention and route the right ones to Intercom as new or updated leads, complete with intelligent tags, so your team can follow up with the appropriate level of urgency and care.

When this happens...
TriggerPolling
automatically do this...
Analyze and Return DataExtract data, analyze information, generate content — and more
ActionWrite
then do this!
Create TicketCreate a Ticket
ActionWrite

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- URLs to Search Across
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- What to Search For
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- Number of Results
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Contact Replied
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New Conversation Rating
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- Message body format
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New Conversation
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New User
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Updated Company
Triggers when a company is updated.
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- Updates
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- Update sample
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
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- Contact identifier type
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- Tag selection method
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Write
- Contact Type
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- Message Body
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Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
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- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
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- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

- Provider
  Required
- Authentication
  Required
- Model
  Required
- Prompt
  Required
- Input fields
- Knowledge Sources
- Output fields
- Return as an array of objects?
Action
Write
Lead Added Email
Triggers when a Lead enters an email address.
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New Lead
Triggers when a new Lead is created.
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- Which Tag?
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New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
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New Company
Triggers when a new Company is created.
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New Ticket
Triggers when a new Ticket is created in Intercom.
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- Tag
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Updated Contact
Triggers when a Contact is updated in Intercom.
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- Which Tag?
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
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- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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About X (Twitter)

X (formerly Twitter) is an online news and social networking site where people communicate in short messages.

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About AI by Zapier

Smart task and text handling powered by a flexible AI. Create text prompts to perform standard tasks like extracting lead (or other) data or answer discrete questions like "where should this message be routed?". Or, create your own!

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