1.Catch downgrade payload
Integrate Webhooks by Zapier and webhook routing tools to extract subscriber identifier and plan indicator to start the downgrade workflow.
Update subscription on downgrade for account ops team
Automatically monitor incoming downgrade payloads across Webhooks by Zapier and Airtable. Update subscriptions to Lite when downgrade notice arrives, plan indicator changes, or subscriber identifier appears—so you can update plans, clear legacy provisioning, and write account notes without manual updates.
How this automation updates subscription status for renewals
When downgrade notice payloads arrive, delays can leave plan data incorrect for renewals. This automation receives the payload, finds the matching Airtable subscription record, and updates plan status and legacy fields—so your team can keep renewal info accurate.
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2.Find subscription record
Integrate Airtable and database lookup tools to search the Subscriptions table by subscriber ID to confirm a matching record.
Airtableor swap with your favorite app
3.Update subscription plan
Integrate Airtable and record update tools to set plan status to Lite and clear legacy provisioning fields to reflect the downgrade.
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