1.Detect failed payment event
Integrate Stripe to capture customer email, phone, event id, and payment reference from the failed payment event.
Pause subscription and notify customer on failed payment
Automatically capture failed payment details across Stripe and Zapier Tables. Send recovery emails and SMS when payments fail or card declines or rebill attempts fail—so you can pause subscriptions, update records, and notify customers without manual outreach.
How this automation restores renewal access after payment failures
When failed payment events are missed, access stays interrupted and renewals stall. This automation captures Stripe payment details, finds and updates the matching subscription, and sends email and SMS recovery messages—so your team can restore access fast.
Stripeor swap with your favorite app
2.Find matching subscription record
Integrate Zapier Tables to find the subscription record by customer email and return the subscription record reference.
Zapier Tablesor swap with your favorite app
3.Update subscription status and note
Integrate Zapier Tables to update the subscription record with a paused or canceled status and an event failure note.
4.Send recovery email with rebill link
Integrate Gmail to send a templated email to the customer with a secure rebill link and next steps for recovery.
Gmailor swap with your favorite app
5.Send SMS when phone exists
Integrate Twilio and a phone check to send an SMS mapping customer phone to the message body only when available.
Twilioor swap with your favorite app
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Add 30‑day renewal users to renewals nurture list
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Add annual purchaser to renewal email and reminder sequence
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Add a renewal SKU to qualifying security service deals
Open security service deals may miss the MRR renewal SKU, leaving billing and renewal value unclear for reps. This ensures deal records show the renewal SKU before outreach in the renewal window.
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Add canceled subscribers to winback list for recovery
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Add contract renewal lead for expiring client engagements
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Add daily renewal opportunities to CRM from report
Daily renewal reports live apart from your sales ledger, causing forecasts to lag and commissions to be delayed. Importing them into CRM updates forecasts and readies commissions before payroll.
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Add failed member payments to recovery workflow for billing
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Add failed-pay customers to recovery list, revoke access
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Add failed renewal subscribers to recovery list
Failed subscription renewals leave billing and retention without a prioritized list of at-risk customers, stalling recovery outreach. Adds those customers to a configured recovery list so campaign managers can start targeted outreach same day.
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Add lapsed annual members to recovery outreach list
Your annual members with expired payments go untracked, causing missed renewals and extra manual work. Add them to a recovery list and log records so support can start outreach same day.
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Add member records from new subscriptions for billing ops
New subscriptions aren't added to your members database, leaving onboarding and billing missing renewal details. Add each subscription to members for same-day onboarding and billing readiness.
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Explore all subscription renewal workflows automations
Retain more recurring revenue with automated renewal reminders, payment failure follow-ups, and CRM updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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