1.Monitors updated ticket metadata
Integrate Zendesk to capture ticket metadata and map assignment, status, and linked deal reference to route updates downstream.
When an updated support ticket gets assigned for estimation but deal stages lag, misalignment slows handoffs and delays quotes. This automation monitors updated tickets, filters for valid deal links, and updates the linked deal stage and status tagsβso your team can stay aligned.
Integrate Zendesk to capture ticket metadata and map assignment, status, and linked deal reference to route updates downstream.
Integrate Filter by Zapier to continue only when the ticket is assigned to the estimating group, not solved, and has a deal reference.
Integrate Zendesk Sell to look up the deal by linked deal reference from the ticket to avoid duplicate deal creation.
Integrate Zendesk Sell to set the configured Estimation stage and add a status tag and optional ticket note for context.
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Step 1
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
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