1.Find user by tagged identity
Integrate Intercom and identity matching tools to look up the matching contact so the automation can proceed on qualifying records.
Update user consents for critical service emails only
Automatically monitor user consent tag events across Intercom. Create and update when critical service email consents are applied or promotional consent IDs are removedβso you can keep critical communication enabled, suppress promotional channels, and update consent records without manual compliance checks.
How this automation updates your consent records
When user consent tags fire in Intercom, delayed updates can put critical service emails at risk. This automation finds the matching user, updates consent flag fields, and posts subscription changesβso your team can enforce consent accuracy.
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2.Update core consent flags
Integrate Intercom and consent data mapping tools to update core consent flag fields and map source metadata to contact fields.
3.Make API request for subscriptions
Integrate Intercom and API endpoint tools to opt out promotional consent IDs and opt in the configured critical consent ID.
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