1.Receives inbound SMS payload
Integrate Webhooks by Zapier and webhook payload parsing to extract sender phone and raw message text for dedupe searching.
Update GDPR consent and log inbound SMS replies to CRM
Automatically monitor inbound SMS payload across Webhooks by Zapier, Formatter by Zapier, Salesforce, and Looping by Zapier. Create and update when opt-in keywords match, opt-out keywords match, or replies qualifyβso you can update consent flags, log consent dates, and create audit tasks without manual paperwork.
How this automation updates GDPR consent and preserves SMS audit logs
When inbound SMS replies arrive out of sequence or without a clear audit trail, consent risk increases and reviews pile up. This automation normalizes replies, updates Salesforce consent fields, and creates audit tasksβso your team can prove compliance quickly.
Webhooks by Zapieror swap with your favorite app
2.Normalizes keywords and finds consent
Integrate Formatter by Zapier and text transforms to normalize message text and map keywords to an opt in boolean.
Formatter by Zapieror swap with your favorite app
3.Filters for clear opt in or opt out
Integrate Filter by Zapier and conditional logic to continue only when formatted output indicates opt in or opt out.
Filter by Zapieror swap with your favorite app
4.Finds Salesforce accounts by phone
Integrate Salesforce and CRM record lookup to find Account records by sender phone and return matching Account IDs.
Salesforceor swap with your favorite app
5.Updates consent and creates audit task
Integrate Looping by Zapier and task creation to update consent flags, set consent date, and create audit Task records.
Looping by Zapieror swap with your favorite app
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