1.Monitor new reply to topic
Integrate Gainsight Customer Communities and community data to capture new topic replies into the workflow.
Post new community replies to designated team channel
Automatically monitor new topic replies across Gainsight Customer Communities and Slack. Create and update channel messages when replies are created, topic replies are posted, or author metadata arrivesβso you can filter qualifying content, format clean previews, and share fast triage signals without manual triage.
How this automation posts replies to your team
When new topic replies come in, delays can stall triage and slow updates. This automation watches community replies, filters and formats them, and sends them to Slackβso your team responds faster.
Gainsight Customer Communitiesor swap with your favorite app
2.Filters qualifying replies
Integrate Filter by Zapier and reply metadata tools to continue only qualifying replies.
Filter by Zapieror swap with your favorite app
3.Formats trimmed reply summary
Integrate Formatter by Zapier and content cleanup tools to create a trimmed summary for the message preview.
Formatter by Zapieror swap with your favorite app
4.Posts reply to team channel
Integrate Slack and message templates to send the formatted reply to your configured team channel.
Slackor swap with your favorite app
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Archive and lock resolved support threads across channels
Unclosed community support threads let customers post after resolution, causing confusion and extra agent work. Locked and archived threads show final state to moderators within minutes.
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Ban flagged community members and notify team immediately
Your community's webhook reports can leave harmful accounts active, risking member safety. Ban flagged members automatically so the community is protected within minutes.
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Create community post from approved sheet entries instantly
You keep approved KB rows in a spreadsheet, but many never get published, leaving clients without guidance. Publishing them automatically posts content for clients the same day.
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Create community post from video response with transcript
Your video responses arrive without a public post, leaving member feedback unseen and moderation delayed. Publish the response as a topic with transcript so members see updates same day.
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Create community post rows for support team tracking
Your community topics arrive untracked, leaving member reports and feature requests scattered across threads. Capture each topic into a shared sheet for faster triage and same-day context for support.
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Create moderation task from forum email and notify team
Your forum moderation emails contain cluttered text and missing context, slowing moderator triage. Tasks with extracted links and snippets let coordinators triage posts same day.
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Create moderator follow-up replies for unanswered community questions
Your community questions tagged for nudges remain unanswered, leaving authors unsure and threads unclosed. It posts a moderator follow-up to prompt confirmation and removes temp reply after 21 days.
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Create triage item from new community comments for moderators
Your community comments aren't tracked centrally, so moderators miss follow-ups and thread context. Capture and clean comments into a board for triage so tasks are visible same day.
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Create triage task from forum posts for moderation
Your forum posts arrive without a triage path, leaving moderators without context to prioritize issues. Receive review-ready tasks so moderators can act faster and resolve posts within SLA windows.
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Create welcome reply and moderation record for posts
Your community introductions go unacknowledged and untracked, making moderator work manual and slowing onboarding. It drafts a friendly reply and logs draft for review so members are welcomed same day.
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Log new community posts to a central database
Community posts arrive uncatalogued, leaving moderators without an audit trail or reuse context. Capture each post to a central record so teams can act same day.
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Mark contacts as banned from flagged community submissions
Your membership submissions sometimes include flagged names that must be blocked quickly to protect the community. It updates contact status to Banned and alerts moderators for same-day action.
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Explore all community forum moderation automations
Protect community health with automated post triage, escalation routing, and moderation alerts
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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