1.Captures incoming message
Integrate Heymarket SMS and messaging alerts to attach inbound text to the workflow for review replies.
Update ticket with customer SMS review reply and record
Automatically monitor incoming message replies across Heymarket SMS and support tools. Route responses when inbound sms review replies arrive, review reply arrives, or new sms thread messagesβso you can find the right ticket, update internal comments, and refresh your review tracker without manual tracking.
How this automation accelerates ticket reply visibility
When incoming SMS review messages arrive, delays can leave support and marketing out of sync. This automation finds the matching review record, updates the Zendesk ticket with an internal comment, and updates your tracker rowβso your team can act immediately.
Heymarket SMSor swap with your favorite app
2.Finds matching review record
Integrate Zapier Tables and data lookup tools to find the right review tracker row by phone number.
Zapier Tablesor swap with your favorite app
3.Updates the support ticket
Integrate Zendesk and ticketing workflows to add an internal comment, set status to open, and apply a review follow-up tag.
Zendeskor swap with your favorite app
4.Updates the review tracker row
Integrate Zapier Tables and reporting systems to store the message link and update the reply status in the tracker.
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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