1.Detects new review details
Integrate Google Business Profile and review extraction tools to capture reviewer name, rating, text, timestamp, and review ID.
Create triage conversation for each new location review
Automatically catch new public location reviews across Google Business Profile, Kustomer, and Google Sheets. Create and update when new reviews arrive, star ratings drop, or review IDs appearβso you can open conversations, attach review details, and log spreadsheet entries without manual follow-up.
How this automation triages review conversations
When new public location reviews appear, delays can cause missed signals and slow responses. This automation creates customers and conversations and logs review rowsβso your team can respond to each review with clear context.
Google Business Profileor swap with your favorite app
2.Creates or finds customer record
Integrate Kustomer, contact mapping, and identity matching to create or identify a customer using the review identifier.
Kustomeror swap with your favorite app
3.Opens review triage conversation
Integrate Kustomer and conversation workflows to create a conversation with star-based title, open status, and review trace ID.
4.Adds dated review note
Integrate Kustomer and note taking tools to attach a dated internal note with timestamp, star rating, and review text.
5.Logs review row for reporting
Integrate Google Sheets and reporting spreadsheets to add a row with conversation ID and customer ID for tracking.
Google Sheetsor swap with your favorite app
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Step 1
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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