1.Monitors new review submissions
Integrate Google Business Profile and review pipelines to capture reviewer name, rating, comment text, and timestamp to centralize review intake.
Create support tickets from new local business reviews
Automatically capture new reviews from Google Business Profile across business locations. Get instant ticket coverage when new reviews land, star ratings shift, or fresh comments appearβso you can create Zendesk tickets, clean review text, and add review context without manual ticketing.
How this automation creates review to ticket coverage
When new public reviews arrive, slow ticket creation can leave customers waiting and reviews unaddressed. This automation captures each review, cleans the comment, and creates a Zendesk ticket with priority and contextβso your team responds faster.
Google Business Profileor swap with your favorite app
2.Cleans and normalizes review text
Integrate Formatter by Zapier and text processing to clean and normalize the review comment to prepare it for ticket descriptions.
Formatter by Zapieror swap with your favorite app
3.Creates support tickets in Zendesk
Integrate Zendesk and ticketing workflows to create tickets, set priority from star rating, and add the original review permalink as an internal note.
Zendeskor swap with your favorite app
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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