1.Monitors new engaged chatbot users
Integrate Instabot: Chatbot Platform to receive completed conversations and route qualifying chats to ticket creation.
Create support tickets from chatbot chats for triage
Automatically receive completed chatbot conversations across Instabot: Chatbot Platform and ExpertConnect. Create and update support tickets and notify recipients when neededβso you can route requests, match contacts, and follow up without manual triage.
How this automation accelerates your ticket triage
When completed chatbot conversations arrive, delays can break customer response times. This automation receives qualifying chats, creates or matches contacts and tickets, and sends fallback alertsβso your team can triage faster.
Instabot: Chatbot Platformor swap with your favorite app
2.Matches or creates contacts
Integrate ExpertConnect to map conversation fields and match contacts by phone or email or create a new contact.
ExpertConnector swap with your favorite app
3.Creates support tickets
Integrate ExpertConnect to create a ticket with issue details, link the contact ID, and assign it to your service queue.
4.Sends fallback alert emails
Integrate Microsoft Outlook to email fallback recipients when contact or ticket creation fails for manual follow-up.
Microsoft Outlookor swap with your favorite app
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