1.Detect new message in channel
Integrate Slack and chat threads to capture reporter metadata, timestamps, and thread context for incident review.
Create incident ticket from channel threads with timestamps
Automatically monitor new message posted to channel threads across Slack. Create incident tickets and post ticket links back to threadsβso you can triage fast without manual ticketing.
How this automation accelerates incident ticket creation
When new messages are posted to a configured channel, delays can break context and slow down incident response. This automation filters qualifying threads and creates Jira incident tickets and thread link messagesβso your team can respond with the right assignment.
Slackor swap with your favorite app
2.Filters qualifying messages
Integrate Filter by Zapier and workflow rules to continue only for messages that match configured keyword criteria.
Filter by Zapieror swap with your favorite app
3.Formats timestamps and summaries
Integrate Formatter by Zapier and date and time tools to convert message timestamps into local labels for issue text.
Formatter by Zapieror swap with your favorite app
4.Finds matching Jira user
Integrate Jira Software Cloud and user directories to look up the reporter in order to determine an assignee.
Jira Software Cloudor swap with your favorite app
5.Creates incident issue
Integrate Jira Software Cloud and ticketing fields to create an incident issue with summary, due date, and thread context.
6.Posts ticket link to thread
Integrate Slack and notifications to send the created ticket link back to the original thread with ownership info.
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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