1.Polls unassigned confirmation tickets
Integrate Zendesk and ticket views to poll unassigned tickets for incoming confirmation items.
Close and merge confirmation tickets into matching thread
Automatically monitor unassigned confirmation tickets across Zendesk help desk views. Create and update when confirmations matchβso you can attach to the right ticket, add internal merge notes, and close duplicates without manual ticket merging.
How this automation merges confirmation tickets
When unassigned confirmation messages appear, duplicate threads make it hard to keep customer context. This automation polls Zendesk unassigned tickets, qualifies and extracts reference codes, then finds the matching ticket and closes the sourceβso your team can respond with one clean thread.
Zendeskor swap with your favorite app
2.Qualifies original confirmation tickets
Integrate Filter by Zapier and ticket criteria to continue only for confirmation sender and status.
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3.Extracts ticket reference token
Integrate Formatter by Zapier and subject parsing to extract the reference code from the ticket subject.
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4.Finds matching existing ticket
Integrate Zendesk and help desk search to find the existing ticket that matches the extracted reference.
5.Merges and closes duplicate source
Integrate Zendesk and internal notes to comment on the master ticket and close the duplicate ticket.
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