1.Detect form submission created
Integrate Zapier Forms and form processing tools to catch the new submission details, including ticket fields and attachment links, for ticket mapping.
Send support ticket emails and log tickets centrally
Automatically capture new form submissions across Zapier Forms and Gmail and Google Sheets. Create and update ticket data when support submissions arrive, ticket types include support, or attachments link—so you can route messages, generate payloads, and log cases without manual follow-up.
How this automation routes and logs support tickets
When new support submissions arrive in separate inboxes and forms, delays and missed context slow response times. This automation catches submissions, filters qualifying records, sends support emails, and creates a centralized Google Sheets audit log—so your team can respond fast.
Zapier Formsor swap with your favorite app
2.Filter for qualifying ticket types
Integrate Filter by Zapier and rules engines to continue only for support ticket types, and ignore non-support submissions automatically.
Filter by Zapieror swap with your favorite app
3.Post mapped ticket payload JSON
Integrate Webhooks by Zapier and API tools to POST JSON for a ticket payload, mapping fields to ticket reference, body, and attachments.
Webhooks by Zapieror swap with your favorite app
4.Send email to support inboxes
Integrate Gmail and email inbox routing tools to send the support message with subject context, mapped description, and attachment links.
Gmailor swap with your favorite app
5.Create spreadsheet row for audit
Integrate Google Sheets and reporting systems to create a new row that logs submission id, timestamp, requester details, and ticket fields.
Google Sheetsor swap with your favorite app
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Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
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Jacob Sirrs, Marketing Operations Specialist
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