1.Monitor new Gmail emails
Integrate Gmail and email routing categories to detect new messages and to start the summarization flow.
Send new email summaries to your team channel
Automatically monitor new email arrivals across Gmail and ChatGPT (OpenAI) and Slack. Get instant channel summaries when emails include actionable content, urgent subjects appear, or qualifying messages pass filters—so you can summarize, speed triage, and reference the original message without manual triage.
How this automation speeds your email triage
When new Gmail emails arrive, delays can slow triage and overwhelm support channels. This automation filters records and generates AI summaries and posts Slack messages with the original link—so your team can respond faster.
Gmailor swap with your favorite app
2.Filter qualifying emails
Integrate Filter by Zapier and email filtering categories to evaluate ignore-list senders and to continue qualifying records.
Filter by Zapieror swap with your favorite app
3.Summarize email text
Integrate ChatGPT (OpenAI) and AI text processing categories to summarize the email body and to produce an action focused summary.
ChatGPT (OpenAI)or swap with your favorite app
4.Send Slack channel message
Integrate Slack and chat ops channels to post the summary and original message link and to request action confirmation.
Slackor swap with your favorite app
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Explore all email-to-ticket conversion automations
Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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Allen Lai, Head of Customer Experience
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