1.Detects new inbound email
Integrate Gmail and email parsing tools to detect inbound messages, capturing subject, body, sender address, and raw contact text.
Send confirmation messages and log inbound customer inquiries
Automatically capture inbound messages across Gmail, Code by Zapier, Google Sheets, and SOLAPI. Create and update when inbound emails received, cleaned phone passes normalization, or internal staff needs notice—so you can log inquiries, notify teams, and send acknowledgements without manual follow-up.
How this automation converts inquiries into faster ticketing
When inbound customer emails land but details stay scattered, delays can stall ticket intake and slow responses. This automation monitors inbound messages, normalizes contact fields, writes a timestamped record, and sends acknowledgements—so your team can convert every inquiry quickly.
Gmailor swap with your favorite app
2.Normalizes contact details
Integrate Code by Zapier and automation scripts to run a short normalization, producing a local timestamp and clean phone fields.
Code by Zapieror swap with your favorite app
3.Creates an inquiry row
Integrate Google Sheets and data mapping to create a new row, storing timestamp, message content, phone, and contact details.
Google Sheetsor swap with your favorite app
4.Sends internal notification
Integrate Gmail and email delivery tools to send an internal staff notification with the sheet row summary.
5.Sends chat acknowledgement
Integrate SOLAPI and chat messaging to send a Kakao acknowledgement to the cleaned phone with a confirmation message.
SOLAPIor swap with your favorite app
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Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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