1.Monitors new emails matching search
Integrate Microsoft Outlook and email parsing tools to catch new client emails, to classify intent and start the workflow.
Reply to client availability and log inquiry entries
Automatically classify incoming client emails across Microsoft Outlook and ChatGPT (OpenAI). Reply with intent-appropriate availability details and log each inquiry in Airtable so you can respond faster, route follow-up sooner, and reduce manual tracking without reporting.
How this automation converts inquiries into tickets
When new client emails arrive, delays can stall availability coordination and create extra back-and-forth. This automation classifies email intent and sends a templated reply while updating Airtable and creating an Asana follow-upβso your team can act on time.
Microsoft Outlookor swap with your favorite app
2.Classifies email intent and summary
Integrate ChatGPT (OpenAI) and AI text tools to classify intent and extract a cleaned summary, to create inquiry fields.
ChatGPT (OpenAI)or swap with your favorite app
3.Upserts inquiry record by sender email
Integrate Airtable and database tools to find or create inquiry records, to update inquiry details and timestamps.
Airtableor swap with your favorite app
4.Sends templated reply based on intent
Integrate Microsoft Outlook and email templating tools to send intent-mapped replies, to include availability links and next steps.
5.Creates follow-up task for owner
Integrate Asana and task management tools to create a follow-up task, to assign the owner and capture notes.
Asanaor swap with your favorite app
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Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
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