1.Monitor new email in inbox
Integrate Gmail, email routing tools, and collaboration email flows to catch new inbound messages for forwarding.
Forward incoming emails to support inbox for triage
Automatically monitor new email messages in Gmail and route them into a support inbox across Gmail for omnichannel triage. Create a forwarded email with original context and attachments, then add a label so teams respond fast without manual sorting.
How this automation speeds up email triage
When new customer emails land in a shared inbox, delays happen while humans copy content, attachments, and context for triage. This automation forwards each message to your team inbox and adds a label for forwarded trackingβso your team can triage faster.
Gmailor swap with your favorite app
2.Sends forwarded email to team inbox
Integrate Gmail, email routing tools, and attachment handling to forward the message with original body and attachments.
3.Adds forwarded tracking label
Integrate Gmail and email labeling tools to add a label that marks the message as forwarded for tracking.
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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