1.Monitors new bug report email
Integrate Microsoft Outlook and inbox monitoring tools to detect new email and capture subject, body, and sender to route triage.
Create triage ticket from inbound bug report emails
Automatically monitor new email in your configured inbox across Microsoft Outlook. Create and update tickets when bug report emails arrive, severity keywords show up, or down reports land—so you can classify incidents, create Jira issues, and escalate critical cases without manual ticketing.
How this automation escalates critical incidents fast
When new emails arrive in your configured inbox, delays can leave critical bugs unaddressed. This automation classifies and summarizes bug reports, creates Jira issues, and posts Slack alerts—so your team escalates critical incidents quickly.
Microsoft Outlookor swap with your favorite app
2.Classifies and summarizes issue
Integrate DeepSeek and AI classification tools to classify email text and generate a summary, severity tag, and issue reference.
DeepSeekor swap with your favorite app
3.Creates Jira issue with priority
Integrate Jira Software Cloud and issue tracking tools to create a new issue, set project details, and apply priority from severity.
Jira Software Cloudor swap with your favorite app
4.Posts issue summary to channel
Integrate Slack and team communication tools to post the issue summary and Jira link for immediate visibility.
Slackor swap with your favorite app
5.Escalates critical incidents
Integrate ClickSend SMS and Telnyx and on-call communication tools to send SMS and trigger an automated call for critical cases.
ClickSend SMSor swap with your favorite app
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Explore all email-to-ticket conversion automations
Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
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Step 1
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Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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