1.Watch new email in inbox
Integrate Microsoft Office 365 and email inbox routing tools to watch for new messages and continue only for qualifying records.
Create triage cards from incoming support emails quickly
Automatically watch Microsoft Office 365 for new support emails across your inboxes and team workflows. Create triage cards and labels in Trello when new messages arrive—so you can prioritize, assign, and capture context without manual copying.
How this automation accelerates email triage
When new support emails land unprocessed, delays can stall triage and extend response times. This automation watches Microsoft Office 365 and creates Trello cards and priority labels—so your team can route work faster.
Microsoft Office 365or swap with your favorite app
2.Normalize subject and extract metadata
Integrate Microsoft Office 365 and message preprocessing tools to normalize subject lines and map sender metadata for card titles.
3.Create triage card
Integrate Trello and team board tools to create a card and set the title, description, and position for triage.
Trelloor swap with your favorite app
4.Update card with priority and owner
Integrate Trello and assignment workflows to set priority labels and assign the card to the owner or leave it unassigned.
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Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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