1.Receives new entry and extracts fields
Integrate Typeform and form capture tools to extract submission fields and message text for ticket creation.
Create tracked support tickets from new form submissions
Automatically monitor new entry submissions across Typeform and build contact and ticket records in HubSpot. Create and associate tickets when submissions arrive, contacts match or are created, or ticket creation fails—so you can triage faster, reduce back-and-forth, and notify on-call without manual triage.
How this automation creates tracked tickets
When new form submissions arrive, support requests can get delayed and lost in inbox triage. This automation receives submissions, finds or creates contacts, creates tickets, associates them, and notifies on-call if creation fails—so your team can respond faster.
Typeformor swap with your favorite app
2.Finds a contact by email
Integrate HubSpot and CRM lookup tools to find the matching contact ID by mapped submission email.
HubSpotor swap with your favorite app
3.Creates or updates contact
Integrate HubSpot and CRM enrichment tools to map source fields and create a contact when no match exists.
4.Creates a support ticket
Integrate HubSpot and ticket tracking to create a ticket with subject, description, and configured source pipeline details.
5.Associates ticket to contact
Integrate HubSpot and CRM relationship mapping to link the new ticket to the found or created contact.
6.Sends on-call DM on error
Integrate Slack and incident notification tools to send a direct message when ticket creation fails.
Slackor swap with your favorite app
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Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
Set up in minutes
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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