1.Monitor new email in support inbox
Integrate Microsoft Office 365 and email inbox tools to detect a new support email to capture sender and message context.
Create task from support email for time tracking
Automatically monitor new support inbox emails across Microsoft Office 365, AI by Zapier, and My Hours. Create and update tracked project tasks when sender domains match, project names are found or missing—so you can triage faster, capture billable context, and avoid manual reporting.
How this automation turns emails into tracked work
When new support inbox emails arrive, delays can stall incident capture and billing. This automation extracts client and project details and creates time tracked project tasks—so your team can capture context fast.
Microsoft Office 365or swap with your favorite app
2.Extract client name from sender domain
Integrate AI by Zapier and data enrichment tools to extract a client name from the sender domain to normalize billing entities.
AI by Zapieror swap with your favorite app
3.Extract project name from email text
Integrate AI by Zapier and text extraction tools to derive a project name from the subject or body to route each request.
4.Create time tracked project task
Integrate My Hours, client management tools, and project task tracking to create or match a project task to log billable work.
My Hoursor swap with your favorite app
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Explore all email-to-ticket conversion automations
Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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