1.Receives webhook payload
Integrate Webhooks by Zapier and data parsing tools to extract submission fields to route and map ticket content.
Create support tickets from website requests and alert team
Automatically capture website request webhooks across Webhooks by Zapier, Zendesk, Kintone, and Chatwork. Create and update support tickets, update intake records, and alert the team when form payload arrives, submission identifiers match, or intake type routes—so you can triage faster without manual intake and follow-up.
How this automation accelerates your ticket triage
When the Catch Hook receives a new website form payload, delays can break response SLAs and create extra manual work. This automation extracts submission fields, creates or updates tickets in Zendesk, updates intake records in Kintone, and notifies Chatwork—so your team can triage promptly.
Webhooks by Zapieror swap with your favorite app
2.Creates or updates a support ticket
Integrate Zendesk and ticket workflows to find an open ticket and create or update it with mapped ticket details.
Zendeskor swap with your favorite app
3.Updates intake record with ticket ID
Integrate Kintone and record management to update intake fields and write the ticket reference for linking.
Kintoneor swap with your favorite app
4.Posts ticket context to team room
Integrate Chatwork and team coordination tools to send a message with ticket link details so coordinators triage quickly.
Chatworkor swap with your favorite app
Automate your work, your way
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Set up in minutes
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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