1.Detect new conversation
Integrate Intercom and chat transcripts to monitor new conversation creation and capture requester context for ticketing.
Create support tickets from closed customer chat conversations
Automatically capture new conversations across Intercom and Zendesk. Create and update when new conversation starts, messages arrive, or conversation subject changes—so you can create tickets, update requester records, and route triage without manual ticketing.
How this automation accelerates triage with ticket creation
When new in product chats arrive, delays can slow support triage and leave requesters waiting. This automation finds or creates the requester in Zendesk, creates tickets with conversation details, and adds routing info—so your team responds faster.
Intercomor swap with your favorite app
2.Find or create user
Integrate Zendesk and customer profiles to find the requester by email or create a new requester record.
Zendeskor swap with your favorite app
3.Create ticket
Integrate Zendesk and helpdesk workflows to create a ticket with the conversation subject and body as the first comment.
4.Add routing info
Integrate Zendesk and support queue mapping to set routing fields or assign the ticket based on attributes.
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Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
Set up in minutes
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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