1.Captures new review details
Integrate Google Business Profile and review monitoring to capture incoming low review data into a support-ready context.
Create support ticket from low-rated public reviews
Automatically monitor new reviews across Google Business Profile and Slack. Create and update when low ratings arrive or new comments post or a review reference is missing—so you can create support tickets, draft suggested replies, and notify on-call staff without manual triage.
How this automation creates support tickets fast
When new low-rated public reviews appear, delays can slow triage and leave customers waiting for help. This automation captures review details, drafts a suggested reply, and creates HubSpot tickets with Slack notifications—so your team can respond quickly.
Google Business Profileor swap with your favorite app
2.Drafts suggested reply
Integrate AI by Zapier and prompt templates to draft a warm reply and a clear support call to action.
AI by Zapieror swap with your favorite app
3.Delays notification briefly
Integrate Delay by Zapier and moderation windows to wait 5 minutes before notifying your team.
Delay by Zapieror swap with your favorite app
4.Posts ticket triage message
Integrate Slack and team channels to send reviewer summary, rating, comment, and the AI reply draft.
Slackor swap with your favorite app
5.Checks low review threshold
Integrate Filter by Zapier and review thresholds to continue only when rating meets your low-review criteria.
Filter by Zapieror swap with your favorite app
6.Creates support ticket
Integrate HubSpot and ticket pipelines to create a new ticket with rating, AI reply draft, and review reference.
HubSpotor swap with your favorite app
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Step 1
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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